PA’EA MOKIAO

• Accelerated to Venue Manager within two months of hire, taking full operational accountability for staff performance, customer safety, and facility standards.
• Maintained inventory, and strict kitchen hygiene standards.Oversaw cafe and front-of-house operations,

• Reinstated the "Employee of the Month" award due to consistently setting a new benchmark for gym floor excellence and facility presentation.
• including Circuits, Burn, Pump, and LBT (Legs, Bums, Tums) motivating diverse member demographics to achieve their fitness goals.Delivered high-energy group fitness classes

• Thrived in high-pressure, short-staffed environments, rapidly adapting to fill operational gaps without compromising service quality.
• Seamlessly managed multi-station operations including front of house service, cash handling, dessert prep, and kitchen cooking to maintain efficiency.

• Maintained peak performance during intensive 12-hour shifts,efficiently executing high volume picking, packing, and trailer loading operations.
• Earned formal written commendation from the Area Manager for maintaining exceptional workplace cleanliness and safety standards.

• Recognised by management as a high-performing team member and trusted with versatile responsibilities.
• Secured an immediate merit based pay raise within 30 days due to exceptional performance, high energy, and operational efficiency.
• Executed flawless cleanliness and food safety standards across all stations.

• Ranked as the #2 top-performing Sales Advisor across the team by consistently exceeding individual monthly sales quotas.
• Overcame customer objections confidently to close competitive membership sales and drive gym floor revenue.

• Consistently converted browsing visitors into buyers through persuasive product demonstrations and tailored feature highlighting.
• Executed precise hardware repairs including screen replacements, battery swaps, and minor component fixes iPhone models 4s - 6plus.

Rapidly promoted to multiple roles within the first month after consistently exceeding performance expectations and operational targets.

• Food Allergen Awareness and Control

• Level 3 Award in HACCP for Catering
• Level 3 Award in Understanding HACCP

• Level 3 Award in Food Safety in Catering
• Level 3 Award in Supervising Food Safety in Catering

• First Aid
• CPR
• AED

• Human anatomy
• Expertise in the operation of commercial gym machinery.
• Skilled in developing progressive training programs based on individual client goals.

Public and Human Services

• Human behavior and interpersonal relationships
• Professional accountability, ethics, and legal systems
• Communication and the use of workplace technology