Paeahelotu Vave
Stockton,CA
Summary
Proven expertise in insurance verification and exceptional interpersonal skills, honed at San Joaquin County Hospital. Streamlined patient registration by leveraging medical coding knowledge and HIPAA compliance, enhancing patient satisfaction. Demonstrated adaptability in fast-paced environments, ensuring efficient data management and patient confidentiality. Achieved significant improvements in scheduling accuracy and payment collection processes.
Overview
13
13
years of professional experience
Work History
Patient Registration Specialist
San Joaquin County Hospital
06.2024 - Current
- Accurately inputted patient and insurance information into company's computer system using CERNER software.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed software updates, upgrades and data backups.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Caregiver
Enfila Home Care Services
02.2020 - 06.2024
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided compassionate and patient-focused care to cultivate well-being.
Administrative Assitant
Sacramento Ear Nose And Throat Specialty
08.2022 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Administrative Assistant
SUTTER MEDICAL FOUNDATION
03.2011 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Diploma - Medical Administrative Assistant
Everest College
Hayward 07.2009
High School Diploma -
Castlemont High
Oakland06.1999
Skills
- Medical coding knowledge
- HIPAA Compliance
- Strong Organization
- Patient Scheduling
- Payment Collection
- Transfer Coordination
- Medical terminology knowledge
- Electronic Recordkeeping
- Data entry proficiency
- Patient confidentiality
- Patient Relations
- Appointment Scheduling
- Eligibility Determination
- Data Entry
- Adaptability
- Electronic Medical Record Software
- Professional Demeanor
- Analytical Thinking
- Multitasking Abilities
- Professionalism
- Interpersonal Skills
- Analytical Skills
- Written Communication
- Decision-Making
- Adaptability and Flexibility
- Team Collaboration
- Problem-solving abilities
- Multitasking
- Teamwork and Collaboration
- Problem-Solving
- Effective Communication
- Excellent Communication
- Insurance Verification
- Time Management
- Problem-solving aptitude
- Active Listening
- Team building
- MEDITECH EHR Software
Timeline
Patient Registration Specialist
San Joaquin County Hospital
06.2024 - Current
Administrative Assitant
Sacramento Ear Nose And Throat Specialty
08.2022 - 07.2023
Caregiver
Enfila Home Care Services
02.2020 - 06.2024
Administrative Assistant
SUTTER MEDICAL FOUNDATION
03.2011 - 06.2019
Diploma - Medical Administrative Assistant
Everest College
High School Diploma -
Castlemont High
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