Paela Ghosh
Elmont,NY
Summary
Strong leader and analytical problem-solver with over 20 years of experience. Talent for team building, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Regional Operations Manager
Northwell Go Health Urgent Care
06.2022 - Current
- Managing and maintaining multiple center operations, support staff management, clinical and front desk operations, oversee inventory management, payroll, applying analytical and strategic skills to improve operational performance, provide leadership and coach center managers and staff, promote and achieve positive patient experience, achieve positive employee satisfaction and clinical excellence, maintain organization policies and procedures, achieving site and region goals, P&L review, conduct performance reviews, coordinate meeting to complete special projects.
Urgent Care Regional Manager
ProHealth Care
01.2021 - 06.2022
- Managing multiple center operations, support staff management, clinical and front desk operations, oversee inventory management, applying analytical and strategic skills to improve center performance; provide leadership and coach center managers and staff, promote and achieve positive patient experience, achieve positive employee satisfaction and clinical excellence, maintain organization policies and procedures, achieving site and region goals, interview and hire site staff, conduct performance reviews, gorilla marketing, ensure and assist in appropriate staffing for day-to-day operations, coordinate meetings with management team, assist in special projects.
Urgent Care Multi-Center Manager
ProHealth Care
08.2020 - 01.2021
- Hire, train, and evaluate staff, implement policies and procedures, collaborate with HR for staff review, facilitate billing inquiries, reconcile daily payments and deposits, maintain office inventory, complete staff scheduling and arranging coverage, payroll, on-site staff and patient support, create and maintain positive office culture.
Practice Manager
Dagan MD
04.2019 - 08.2020
- Coordinate daily operations, review revenue reports, implement marketing plans to increase revenue, support staff administratively, analyze and implement workflow, handle accounts payable/receivable, submitting and posting insurance claims, reconciliation of accounts payable and receivables, handling physician schedule, human resource management, scheduling staff, credentialing, surgical booking, prior authorizations, inventory management, gorilla marketing.
Education
Bachelor's - Business, Health Care Management
Capella University
12.2017
Masters - Business Analytics
Hofstra university
01.2025
Sanford Brown
Skills
- Business Leadership
- Excellent interpersonal skills
- Workforce Planning
- P&L Management
- Operations Management
- Key Performance Indicators
- Compliance Management
- Strategic Planning
- Policy Development and Enforcement
- Performance Improvement
- Business Development
- Inventory Monitoring
Accomplishments
- Awarded 2023 Top 50 Long Island Women in Business
- Achieved a 20% increase in NPS score within less than a year through effectively motivating team morale
- Overseeing 12 locations that bring in over 25 million in revenue
- Over 150 direct and indirect reports
Timeline
Regional Operations Manager
Northwell Go Health Urgent Care
06.2022 - Current
Urgent Care Regional Manager
ProHealth Care
01.2021 - 06.2022
Urgent Care Multi-Center Manager
ProHealth Care
08.2020 - 01.2021
Practice Manager
Dagan MD
04.2019 - 08.2020
Bachelor's - Business, Health Care Management
Capella University
Masters - Business Analytics
Hofstra university
Sanford Brown
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