Page Castleberry
Lead Overnight Customer Service Rep. (former SAR For 7 Years At Sites 340 And 333)
Hillsboro,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Lead Overnight Customer Service Rep.
Travelcenters Of America
05.2013 - Current
- Acted as ambassador for company brand by consistently exemplifying its values through excellent service delivery.
- Conducted regular audits of transactions, maintaining accuracy and preventing discrepancies in financial records.
- Collaborated with team members to achieve company goals and maintain seamless overnight operations.
- Provided exceptional service by attentively listening to customers'' needs and offering appropriate solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Retail Supervisor
Burkes Outlet Bealls
Hillsboro, TX
09.2006 - 09.2012
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Coordinated special events such as promotions or sales to drive foot traffic into the store leading to higher conversion rates.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX 05.2001 -
Skills
Customer Service
undefinedTimeline
Lead Overnight Customer Service Rep.
Travelcenters Of America
05.2013 - Current
Retail Supervisor
Burkes Outlet Bealls
09.2006 - 09.2012
High School Diploma -
Grand Prairie High School
05.2001 -
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