Page Castleberry
Lead Overnight Customer Service Rep. (former SAR For 7 Years At Sites 340 And 333)
Hillsboro,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Lead Overnight Customer Service Rep.
Travelcenters Of America
Hillsboro, TX
05.2013 - Current
- Acted as ambassador for company brand by consistently exemplifying its values through excellent service delivery.
- Conducted regular audits of transactions, maintaining accuracy and preventing discrepancies in financial records.
- Collaborated with team members to achieve company goals and maintain seamless overnight operations.
- Provided exceptional service by attentively listening to customers'' needs and offering appropriate solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Retail Supervisor
Burkes Outlet Bealls
Hillsboro, TX
09.2006 - 09.2012
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Coordinated special events such as promotions or sales to drive foot traffic into the store leading to higher conversion rates.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX 05.2001 -
Skills
Customer Service
Account Management
Data Entry
Understanding Customer Needs
Retail store support
Document and Records Management
Relationship Building
Task Prioritization
Administrative and Office Support
Professional telephone demeanor
Multitasking
Adaptability
Key holder experience
Effective Communication
Data Management
Self Motivation
Attention to Detail
POS Systems and Ordering Platforms
Team building
Account Reconciliation
Written Communication
Customer service excellence
Organizational Skills
Multitasking Abilities
Money handling abilities
Computer Skills
Calm and Professional Under Pressure
Timeline
Lead Overnight Customer Service Rep.
Travelcenters Of America
05.2013 - Current
Retail Supervisor
Burkes Outlet Bealls
09.2006 - 09.2012
High School Diploma -
Grand Prairie High School
05.2001 -