Professional and results-driven administrative expert with proven track record in managing high-level executive functions. Skilled in streamlining operations, optimizing schedules, and coordinating complex projects. Strong focus on team collaboration and delivering results, adaptable to changing needs. Renowned for excellent organizational skills, effective communication, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Executive Administrator & Office Manager
Mid Atlantic Steel Erctors, Inc
10.2015 - Current
Managed key executive office staff and prioritized workloads.
Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
Served as a trusted advisor to executives providing guidance and support in strategic decisionmaking.
Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
Fostered positive working relationships with cross-functional teams through excellent interpersonal skills and clear communication.
Streamlined office operations by implementing efficient administrative processes and procedures.
Fostered strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
Observed all laws, regulations and other applicable obligations.
Streamlined workflow.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Screened personal and business calls and directed to appropriate party.
Filed paperwork and organized computer-based information.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Arts - Business Economics
University Of Richmond
Richmond, VA
Skills
Organizational leadership
Effective communication
Information confidentiality
Employee relations
Executive support
Training coordination
Records management
Project Support
Eye for detail
Conflict resolution
Mentoring
Identifying best practices
Teamwork
Problem-solving
Honest and dependable
Reliable and responsible
Attention to detail
Multitasking
Problem-solving abilities
Accomplishments
Advanced from Executive Assistant to Executive Administrator & Office Manager within 5 year for as company has grown I have had more responsibilities and add a new assistant.
Timeline
Executive Administrator & Office Manager
Mid Atlantic Steel Erctors, Inc
10.2015 - Current
Bachelor of Arts - Business Economics
University Of Richmond
Executive Administrator & Office Manager
1. Assist Payroll weekly
A. Printing & mailing any physical checks, as needed
B. Match receipts with appropriate pay stubs & maintain a filed copy
C. Ensure Customers receive appropriate original Certified Payrolls
2. Compile and submit quarterly/bi-yearly/yearly reports
A. IFTA, IRP, 2290
B. Business license
C. VDOT certification
D. SWAM certification
E. Personal property taxes
F. Fuel Tax by state refund
3. Manage, reconcile and pay company American Express card monthly
4. Enter and pay all monthly AP invoices
5. Enter billing for equipment rental jobs
A. Ensure work tickets match invoices
B. Ensure PO numbers are appropriately assigned to invoices
C. Reconcile customer questions concerning billing
D. Provide weekly AR Aging report to Crane Sales
E. Coordinate with insurance company ensuring all customers have COI
F. Complete monthly AIA forms to match invoices
6. Print & post all structural steel bids
7. Prepare & submit unemployment documentation to VA when a claim has been filed against MASE
8. Assistant in preparation of audits and providing additional information requested by auditor (e.g. Sales Tax Audit)
9. Mentor & train Executive Assistant
10. Prepare lease agreements for rental properties
11. Review contracts ensuring properly executed and providing additional information as required
12. Handle company vehicle accident reports with insurance company & person who was hit