Page Kusch-Johnson
Benton,LA
Summary
Highly-motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Dentist Management Specialist - CST Senior
Dentsply Sirona - Byte
Lehi, UT
01.2021 - Current
- Provide clinical support and expertise to sales, treatment planning, and dental network teams.
- Manage caseloads, and prioritize critical cases. Route treatment needs to other team members accordingly.
- Train team members and write knowledge base materials.
- Identify learning opportunities and support leadership in coaching our team towards success.
- Electronic medical records, digital patient management systems.
- Handle customer inquiries and concerns related to treatment planning, oral hygiene, aligners, and dental records. Distinguish between the need for continuation, refinement, or extension of the existing treatment plan.
- Prioritize customer needs, evaluate treatment plans, and coordinate with dentists.
- Assist escalated customers and route them accordingly.
Dental Hygienist
David Choi
Blythe, CA
01.2005 - 11.2017
- Treating up to 20 patients a day while providing patient education on proper oral hygiene techniques and preventive dental care.
- Demonstrated use of dental instruments, including scalers, curettes, air polishers, and ultrasonic devices.
- Performed periodontal charting to record the condition of patients' gums.
- Performed root planing procedures.
- Developed treatment plans.
- Conducted x-rays to detect potential issues such as decay, cysts, tumors and bone loss. (Digital and film)
- Administered local anesthesia when necessary.
- Maintained accurate records of patient treatment plans using electronic medical records software.
- Assisted dentists during restorative procedures such as crowns, bridges, fillings, implants.
- Recognized warning signs of serious conditions such as cancer or diabetes through clinical observations.
- Ordered supplies needed for daily operations within budgetary guidelines.
- Applied cavity preventing agents, like fluoride, and sealants, to protect patients' teeth from decay.
- Managed dental records and entered information into system, keeping important patient information on file.
- Handled general office duties to support administrative staff during peak hours.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Selected and prepared tools used for procedures by sanitizing and arranging.
Office Manager
Dr. Paul Cater
Susanville, CA
01.1999 - 01.2003
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations, including greeting visitors, answering questions, and scheduling appointments.
- Received payments from customers and processed credit card transactions accurately.
- Prepared invoices for customers according to company procedures.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Conducted digital radiographs and intraoral photographs to document patient progress.
Education
Associate of Science - Dental Hygiene
Fresno City College
Fresno, CA06-1993
Skills
- Practice management
- Proficient in dental and medical software (eg Dentrix, EagleSoft)
- Salesforce, Jira, Microsoft Office (Excel, PowerPoint, Word, and Outlook)
- Coaching, training and knowledge-sharing expertise
- Skilled in digital imaging and X-ray equipment Intraoral scanning
- Local anesthesia administration
- Preventative and periodontal care
- Electronic Records Management
- Excellent communication and customer service skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask and prioritize
- Teamwork and collaboration skills
- Adaptability and willingness to learn
- Empathetic/Sympathetic
Accomplishments
- Multiple Employee of the month awarded by the City of Blythe
Certification
- California RDH license
References
References available upon request.
Timeline
Dentist Management Specialist - CST Senior
Dentsply Sirona - Byte
01.2021 - Current
Dental Hygienist
David Choi
01.2005 - 11.2017
Office Manager
Dr. Paul Cater
01.1999 - 01.2003
- California RDH license
Associate of Science - Dental Hygiene
Fresno City College
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