Page Phaneuf
Charlottesville,VA
Summary
Dynamic Regional Lead Admissions Coordinator with extensive experience in customer service. Highly organized professional able to develop and establishes relationships with customers. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Talented Regional Lead known for training employees to achieve maximum potential while generating new business opportunities. Pursuing new role where expertise in Healthcare will be widely appreciated.
Overview
10
10
years of professional experience
Work History
Regional Lead Admissions Coordinator
Charlottesville Health and Rehab
02.2022 - 07.2024
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Mentored junior employees, fostering professional growth and cultivating future leaders within the organization.
- Oversaw inventory management processes, optimizing stock levels to minimize carrying costs while ensuring availability of key products for customers.
- Established performance metrics for the regional team, tracking progress against targets on an ongoing basis to drive continuous improvement efforts.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Increased enrollment rates by developing and implementing strategic recruitment initiatives.
- Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
- Streamlined the admissions process for efficiency, resulting in faster response times for prospective students.
- Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
- Implemented recruitment methods designed to increase application pool within targeted areas.
- Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Completed preliminary paperwork for incoming and outgoing patients.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Collaborated with faculty and staff to develop a comprehensive orientation program for incoming students.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
Commercial Property Manager
Everest Management LLC
06.2018 - 02.2022
- Accomplished property manager with a proven track record of sustaining and increasing property values
- Committed to achieving client satisfaction, and meeting and exceeding goals
- Bringing forth a proven track record of increasing occupancy rates and negotiating higher rental rates
- Driven and enthusiastic, with the ability to manage my time and efforts effectively
- Dedicated to executing strategic marketing plans to achieve a property's highest income potential
- Manages all activities relating to the operations of all the commercial/residential properties including, but not limited to: budgeting, roofing, painting, electrical systems, plumbing systems, HVAC Systems, lighting systems, security systems, physical safety/liability concerns, tenant relations, vacancies, and maintenance
- Oversees new construction or build outs for tenants
- Responsible for (10) buildings/(72) units/(4) shopping centers/(6) residential units/(1) Self Storage Facility.
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
Collections Specialist/Customer Service Representative
Recovery Solutions Group
12.2019 - 04.2020
- Monitor accounts receivable reports and update payment status information related to past due accounts and determine reasons for delinquency
- Data Entry for all accounts and generate related correspondence with customers to encourage payment or review accounts for collections
- Reconcile the account receivables ledger to ensure that all payments are accounted for and properly posted
- Run skip tracing when necessary
- Provide options for repayment
- Learn tips to think outside of the normal for repayment options
- Provide support and understanding on clarity of liens on business, liens on personal property
- Learned the right of the debtor vs the right of the loaner.
Practice Manager
New Concept Dental
08.2017 - 11.2019
- Pursued the alignment of the practice including 4 doctors, 5 hygienists, 8 assistants, and 4 staff, with the core purpose and beliefs of the company
- Oversaw the financial performance of the practice, with strong emphasis on revenue growth, revenue/expense leverage, asset management, and contributed to margin achievement and plan growth over prior year
- Remedied the employee performance and development processes when necessary
- Drove practice revenue through doctor and hygiene schedule utilization, increased patient base and expense control and analysis
- Fostered strong relationships with the doctors and hygienists to ensure a commitment to productivity objectives, reflects these commitments by developing and revisiting monthly forecasts and measure actual productivity against plan.
Practice Administrator/Office Manager
Bear Glasgow Dental LLC
06.2014 - 07.2017
- Managed a practice with 7 doctors, 12 hygienists, 22 assistants, and 8 front staff for an average of 50 people
- Helped drive production up-in the first year, guaranteeing the delivery of quality dental care to patients and resolved patient issues in accordance with company policies and procedures, healthcare regulations and dental board standards
- Oversaw patient scheduling and directed patient traffic flow and ensured the presentation of treatment plans to patients effectively and with confidence
- Determined staff/doctor schedules, ran production reports, and generated employee quarterly incentives
- Maintained patient data according to regulations and company policies, ensuring that records are stored securely and in compliance with privacy and security regulations.
Education
BACHELOR OF INTERDISCIPLINARY STUDIES in BUSINESS -
University of Virginia
01.2014
Skills
- Liaison between Hospitals/Hospice/Home Health and Nursing facility
- Operations Management
- Multi-Unit Operations
- Vendor/Contractors Relations
- Performance Management
- Conflict Resolution
- Property Inspections
- Business Development
- Office Management
- Healthcare Management
- Fair Housing regulations
- Property leasing
- Contracts
- Employee evaluation
- Management
- Property management
- Communication skills
- Staff Training and Devolopment
- Customer Satisfaction
- Staff Management
- Client Relationships
- Meetings and presentations
- Employee Recruitment
- Skilled in Microsoft, Point Click
- Cross-functional Team Coordination
Timeline
Regional Lead Admissions Coordinator
Charlottesville Health and Rehab
02.2022 - 07.2024
Collections Specialist/Customer Service Representative
Recovery Solutions Group
12.2019 - 04.2020
Commercial Property Manager
Everest Management LLC
06.2018 - 02.2022
Practice Manager
New Concept Dental
08.2017 - 11.2019
Practice Administrator/Office Manager
Bear Glasgow Dental LLC
06.2014 - 07.2017
BACHELOR OF INTERDISCIPLINARY STUDIES in BUSINESS -
University of Virginia
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