Client Relationship Building: Cultivate genuine relationships with clients, providing personalized attention and addressing individual wellness needs. Educate clients about our diverse range of services, creating a supportive and informative environment.
Service Expertise: Master knowledge of our wellness offerings, including cryotherapy, IV drip therapy, infrared sauna, and more. Guide clients through service selection, explaining benefits, safety precautions, and expected outcomes.
Consultative Approach: Conduct thorough consultations to understand clients' health goals, existing conditions, and preferences. Utilize this information to recommend tailored wellness plans and services, emphasizing their potential to enhance overall quality of life.
Sales and Upselling: Identify opportunities for upselling and package customization. Utilize persuasive communication skills to effectively convey value of investing in long-term wellness goals.
Administrative Duties: Manage client appointments and ensure accurate documentation of client profiles, preferences, and service history to maintain a seamless client experience.
Front Desk Agent
Hilton Garden Inn
09.2020 - 05.2023
Reservations Management: Handle reservations through phone, email, and in-person interactions. Utilize reservation system to manage room availability, rates, and guest preferences effectively.
Problem Resolution: Address guest concerns and issues promptly and professionally. Collaborate with other departments to ensure swift resolution and prevent recurrence.
Administrative Duties: Maintain accurate guest records and documentation, ensuring that all required information is up-to-date and organized.
Upselling: Promote hotel services and upgrades, utilizing persuasive communication skills to maximize revenue opportunities. Assisted in producing sales leads for large groups and events.