Pagea Graef
Council Bluffs,IA
Summary
High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service. Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving abilities. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Barback
Caddy's Kitchen And Cocktails
Council Bluffs, IA
06.2023 - Current
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Consistently checked inventory levels and communicated needs to management team.
- Successfully managed multiple tasks simultaneously while providing quality service.
- Continuously monitored beverage stock levels during peak hours of operation.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Helped prepare mixed drinks using proper measurements and techniques.
- Poured drinks using standard pour according to specifications.
Server
Caddy's Kitchen And Cocktails
Council Bluffs, IA
12.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals..
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Head Restaurant Hostess
Caddy's Kitchen And Cocktails
Council Bluffs, IA
08.2021 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Communicated with servers about new tables, changes in food availability and customer comments.
Food Runner
Caddy's Kitchen And Cocktails
Council Bluffs, IA
08.2021 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Ensured that all orders were correct before leaving the kitchen area.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Smoothie Barista
Juice Stop
Omaha, NE
07.2023 - 09.2024
- Performed opening and closing duties such as cleaning counters, restocking supplies.
- Assisted customers with selecting ingredients for custom smoothies.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Prepared and served various types of smoothies.
- Monitored inventory levels regularly and placed orders as needed.
Restaurant Hostess
Big Kel's Pizza And Wings
Council Bluffs, IA
08.2020 - 05.2021
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
GED -
Iowa Western Community College
Council Bluffs, IASkills
- Flexible Schedule
- Cleaning Proficiency
- Safe Food Handling
- Wait Staff Support
- Supply Restocking
- Payment Processing
- Employee Training
- Kitchen Operations
- Menu Inquiries
- Organizational Skills
- Decision-Making
- Problem-Solving Abilities
- Continuous Improvement
- Excellent Communication
- Complaint Handling
- Attention to Detail
- Cross-Selling and Upselling
- Adaptability
- Reliability
- Time Management
- Professional Demeanor
- Guest Service
- Task Prioritization
- POS System Operation
Timeline
Smoothie Barista
Juice Stop
07.2023 - 09.2024
Barback
Caddy's Kitchen And Cocktails
06.2023 - Current
Server
Caddy's Kitchen And Cocktails
12.2022 - Current
Head Restaurant Hostess
Caddy's Kitchen And Cocktails
08.2021 - Current
Food Runner
Caddy's Kitchen And Cocktails
08.2021 - Current
Restaurant Hostess
Big Kel's Pizza And Wings
08.2020 - 05.2021
GED -
Iowa Western Community College
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