Pa Houa Xiong
Conover,NC
Summary
Dynamic Fashion Coach at Walmart with a proven track record in sales analysis and team building. Expert in driving operational efficiency and enhancing customer service, leading to significant cost savings. Skilled in performance coaching and inventory management, consistently exceeding corporate goals through innovative promotional planning and staff development.
Overview
2026
2026
years of professional experience
Work History
Fashion Coach
Walmart
Granite Falls, NC
9/03/202 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
- Monitored inventory levels and placed orders to restock shelves.
- Planned special promotions or discounts based on market trends.
- Identified opportunities for cost savings through waste reduction initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Department Manager (Appliance, Cabinets and Millwork)
Lowes Home Improvements
Statesville, NC
03.2020 - 09.2022
- Focused on achieving sales goals and metrics through daily coaching and training.
- Ensures store personnel provides exceptional customer service.
- Write sales and customer reports and make recommendations for improvements.
- Organize sales and product demonstrations through coaching and training with individuals daily.
- Responsible for collaborating with small businesses on major sales and that meets customers needs
Sales Team Manager
Belk
Statesville, NC
10.2018 - 03.2020
- Manage a staff of 50+ employees, training, and coaching along with the performance review process of all personnel.
- Improve employee productivity and morale through engagement, improving operating systems, coaching and positive behavior reinforcement.
- Overseeing sales in all departments, directives and marketing events.
- Ensure results is met and the employee understands the outcome.
- Partnered with multiple vendors to ensure productivity, sales growth as well as company standards being implanted.
Assistant Store Manager
Rue 21
Hickory, NC
10.2011 - 10.2018
- Overseas 25 sales associates. Ensure corporate goals are met and exceed, focusing on merchandising, visual presentation, customer service, staff development, and bottom line expense control.
- Analyzed daily production reports for sales, markdowns/ markups, lost and stolen items, and payroll.
- Recruits, train, motivate, and supervise associates as well as assistant managers. Monitored sales floor activity; display merchandise, evaluate compliance logs, and assist managers with associate.
- Assisted with store development and store support to ensure Desire Company goals are achieved in several different districts.
- Implemented training for other managers in various stores throughout the east region.
- Top performer in sales and metrics as well as visual merchandising in distraction.
Education
Associate of Arts -
Catawba Valley Community College
Hickory, NC01.2018
Skills
- Computer: Microsoft Word/Excel/PowerPoint
- Languages: English and Hmong
- Sales analysis
- Customer service
- Staff development
- Inventory management
- Process improvement
- Employee training
- Performance coaching
- Team building
- Visual merchandising
- Operational efficiency
- Budget management
- Conflict resolution
- Time management
- Promotional planning
Accomplishments
- Developed 95% of associate metrics within 180 days
- Consistently top 3 performers in Fulfillment Goals
- Successfully expanded accounts by doubling last year's results.
- Accomplished Best Scores in Lowe’s Protection Plans and Comp up 36% in sales YTD
Core Skills
- Leadership
- Payroll Management
- Inventory Control/Shrinkage
- Coaching and Development
- Staff Training & Mentoring
- Performance Management
- Loss Prevention/Security
- In-store Promotions
- Visual Merchandise
- Performance Evaluation
- Team Building and Staff Training
- Operations Management
- Recruitment and Interviewing
ADDITIONAL EXPERIENCE
- Sunrise Rehabilitation & Care
- Certified Nursing Assistant
- Provide high-quality patient care as an in-demand CNA.
- Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre- and post-operative care.
- Ensure the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status.
Timeline
Department Manager (Appliance, Cabinets and Millwork)
Lowes Home Improvements
03.2020 - 09.2022
Sales Team Manager
Belk
10.2018 - 03.2020
Assistant Store Manager
Rue 21
10.2011 - 10.2018
Fashion Coach
Walmart
9/03/202 - Current
Associate of Arts -
Catawba Valley Community College
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