PAIDEN NEWTON
Ovilla,TX
Summary
Empathetic and detail-oriented Customer Service Specialist with a proven track record in high-volume call center and administrative environments, both in-person and virtual. Expertise in remote communication, multi-channel support (phone, email, chat), data entry, and problem-solving. Renowned for creating positive customer experiences and swiftly adapting to new systems, technologies, and remote workflows. Eager to leverage skills in remote or hybrid customer support roles to drive exceptional service delivery and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Allegiance Staffing-AT&T
06.2024 - Current
- Delivered courteous, efficient service to employees and visitors in both on-site and virtual environments, ensuring a welcoming experience for all.
- Managed check-in and check-out of deliveries, maintained accurate digital records, and handled confidential information in compliance with company policies.
- Supported remote scheduling, coordinated with vendors for special requests, and demonstrated flexibility and attention to detail.
- Assisted with special projects by compiling, sorting, and verifying data for reporting using cloud-based tools.
- Backed up call center representatives by answering high-volume inbound and outbound calls, resolving customer issues via phone, email, and chat.
- Utilized remote desktop and collaboration platforms to support seamless communication and workflow.
Customer Service Assistant
FAME CPR/Home Health
05.2022 - 04.2024
- Warmly greeted and assisted customers in person, over the phone, and through virtual appointments, ensuring positive experiences regardless of the channel.
- Managed high-volume inbound calls, scheduled appointments, and maintained detailed electronic records for training sessions and patient care.
- Responded to inquiries via phone, email, and chat, efficiently resolving issues and coordinating transportation remotely when needed.
- Collected payments and issued digital receipts, maintaining confidentiality and accuracy in all transactions.
Education
High School -
Duncanville High School
Duncanville, TXSkills
- Hybrid customer service operations
- Friendly communication
- Multi-platform client assistance
- Payment Processing
- Data entry proficiency
- Appointment scheduling
- Complaint resolution
- Effective multitasking
- Eligibility verification
- Microsoft Office 365 & Google Workspace
- System adaptation
- Strong attention to detail
- Maintaining Confidentiality
- Virtual Collaboration Tools (Zoom, Teams, Slack)
- Independent work ethic
- Clerical support
Technical Proficiencies
- Microsoft Office 365
- Google Workspace
- Virtual Meeting Tools: Zoom, Microsoft Teams, Slack
- Call Center Software (including multi-line phone systems, email, chat platforms)
- Cloud-Based File Management and Reporting
Timeline
Customer Service Associate
Allegiance Staffing-AT&T
06.2024 - Current
Customer Service Assistant
FAME CPR/Home Health
05.2022 - 04.2024
High School -
Duncanville High School