Paige Arce
Wolfforth,United States
Summary
Proactive and goal-oriented individual who has always demonstrated willingness to learn from co-workers and considers attention to detail a priority. I have a history of meeting company goals consistently and effectively- always aiming to be a dependable, organized employee who is capable of adapting to new situations.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Intake and Discharge Coordinator
Absolute Home Medical
09.2023 - Current
- Performed complete insurance intake for new patients to process prescribed durable medical equipment.
- Coordinated with doctors offices and hospitals to gather all medical documents to submit insurance claims.
- Efficient in Medicare/Medicaid billing - specific to durable medical equipment.
- Competent in Medical Equipment retail sales.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Qualified authorizations associate - including submitting prior authorization request to Medicare, Medicaid, Humana, Blue Cross Blue Shield, and Well Point.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Discharge coordinator : processing up to 15 discharge patients weekly. This includes coordinating patient needs with case workers at rehabs and hospitals in the Lubbock Area. Including, Trust Point Rehabilitation, Carillon House, Covenant Medical Center, Moody Rehab, Lubbock Heart Hospital, and Heritage Oaks Assisted Living.
Full Time Assistant Manager
Hot Topic Inc.
09.2021 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Proficient in Microsoft Office (Excel, Word Document, Outlook)
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records.
- Fully trained and proficient in customer service
- Monitored daily and weekly payroll for a district of 12 stores.
- Regularly author sales reports to determine struggling areas of business.
- Provided management training to new hires.
Keyholder Manager
Earthbound Trading Company
09.2020 - 09.2021
- Trained and mentored new employees.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Stay At Home Parent
Self
06.2018 - 09.2020
Services Specialist
United States Air Force
06.2014 - 06.2018
- Completed 16 week straining course to receive job certification (Fitness Specialist, Mortuary Services Specialist)
- Administered military physical qualification test to airman qualifying for military service.
- Imputed data into computer analysis system to determine requalification.
- Became proficient in Microsoft Office Use (Excel, Word Document, PowerPoint.)
- Authored and gave daily reports to wing commander.
- As a mortuary service specialist; kept all certifications up to date and was in charge of ensuring team completed all required documents to maintain certifications.
Education
High School Diploma -
Monterey High School
Lubbock, TX 08.2011 - 05.2014
Skills
Microsoft Office
Customer Service expert
Operations Management
Office administration
Timeline
Intake and Discharge Coordinator
Absolute Home Medical
09.2023 - Current
Full Time Assistant Manager
Hot Topic Inc.
09.2021 - Current
Keyholder Manager
Earthbound Trading Company
09.2020 - 09.2021
Stay At Home Parent
Self
06.2018 - 09.2020
Services Specialist
United States Air Force
06.2014 - 06.2018
High School Diploma -
Monterey High School
08.2011 - 05.2014
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