Paige A. Shaeffer
Baltimore,MD
Summary
Dedicated and detail-oriented HVAC and plumbing service dispatcher with over 2.5 years of hands-on experience delivering exceptional customer service. Demonstrated expertise in assessing customer and technician needs, prioritizing service calls, and effectively problem-solving to ensure seamless operations. Skilled in coordinating follow-ups and managing subcontractors to enhance service delivery. A positive attitude and engaging personality contribute to creating a welcoming environment for clients and team members.
Overview
23
23
years of professional experience
Work History
Dispatcher | Plumbing Service Coordinator
JPG Plumbing & Mechanical
03.2023 - 08.2025
- Directed dispatching, routing, and tracking of thirty fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Analyzed customer feedback and provided solutions to improve customer service.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Devised and implemented processes and procedures to streamline operations.
Store Manager | Local Purchasing Agent
Love That Boutique
08.2017 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Played crucial role in product launches by ensuring timely availability of materials.
Senior GSA Contracts Manager
GSA Schedules, Inc.
09.2002 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Negotiated favorable contract terms for clients, resulting in cost savings and risk reduction.
- Streamlined contract processes by implementing standardized templates and procedures.
- Provided expert guidance to colleagues on contract interpretation and application, fostering a culture of compliance within the organization.
- Implemented robust monitoring systems to track ongoing contractual commitments and identify potential issues before they escalated.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring compliant and competitive contracting approaches.
- Managed a portfolio of complex contracts, ensuring compliance with company policies and legal requirements.
- Managed, supervised and controlled execution of contracts for multimillion dollar companies.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
Education
Bachelor of Science - Anthropology and Sociology
Towson University
Towson01.2005
Skills
- Client-centric approach
- Experienced in Microsoft 365 applications
- Effective communication skills
- Knowledge of operational processes
- Decision-making
- Attention to detail
- Dispatch software
- Time management
- Dispatching procedures and coordination
- Schedule management
- Work order management
- Database maintenance
Accomplishments
- Used Microsoft Excel to develop service tracking spreadsheets.
- Supervised team of 30 technicians.
- Created seamless workflow SOP for BuildOps tracking operations.
Timeline
Dispatcher | Plumbing Service Coordinator
JPG Plumbing & Mechanical
03.2023 - 08.2025
Store Manager | Local Purchasing Agent
Love That Boutique
08.2017 - 08.2022
Senior GSA Contracts Manager
GSA Schedules, Inc.
09.2002 - 08.2017
Bachelor of Science - Anthropology and Sociology
Towson University
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