Paige Auberry

The Client Operations Analyst is responsible for managing large clinical records exchange and chart review projects. A key aspect of the role includes liaising with Account Management and Operations to ensure the service delivery commitments CIOX Health has made to clients are fulfilled. This role requires strong analytical skills and complex problem-solving skills.

• Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals
• Work cross functionally with internal teams and client to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for immediate resolution
• Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope
• Routinely perform complete analysis of individual projects and serve as subject matter expert
• Provide full oversight to risk adjustment and quality related projects that provide significant impact to clients. This primarily consists of risk adjustment analytics and healthcare medical records retrieval
• Coordination and communication with client to ensure meeting of expectations and SLA’s
• Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
• Understand and analyze project data to identify trends related to project goals and act accordingly
• Provide project support including facilitation, tracking and reporting on projects, and client deliverables
• Track and report on client portfolio performance, clearly communicating project metrics, expectations, trends and expected outcomes
• Support the creation and improvement of processes, procedures, and tools

• Conducted chart audits on discharged charts. Document audit findings to provide reports to HIM Manager and other stakeholders as directed
• Reviewed Incomplete Record Reports, audited charts to verify documentation is present and send weekly reports to Physician Managers
• Provide education to providers on correcting documentation and utilization of technology to complete documentation timely
• Investigated Amendment Requests and reviewed with appropriate parties to process accordingly
• Reviewed and updated assigned system dictionaries/parameters; utilize defined change controls, including proper testing and documentation which includes assisting with testing upgrades
• Served as a backup to MPI Coordinator in researching and resolving duplicate accounts in various EMR's
• Served as lead Release of Information Specialist. Included releasing of records, assisting with general HIPAA questions, troubleshooting system issues, deescalating high stress situations with patients and/or other health care facilities and served as main contact for Release of Information vendor, CIOX
• Served as backup to Document Imaging Specialists and Discharge Analysts and worked to troubleshoot all issues that may have occurred
• Reviewed Vendor invoices to ensure accuracy and escalate any issues to HIM Manager to review and resolve together
• Updated 3M system by adding new physicians, drop recurring charts, and assist with system wide updates
• Electronic Medical Record systems experience: Cerner, Meditech, E-Clinical Works, and Mosaic.

• Greeted customers with a friendly smile and upbeat personality in order to create a welcoming environment and increase loyalty
• Maintained table assignments through serving line up coordination to balance responsibilities and establish fair work volume
• Demonstrated excellent customer service through understanding clientele and connecting with them in a personal way
• Described menu items with a high attention to detail committing to memory specials, promotions, and customer favorites
• Handled multiple tables and tasks simultaneously such as taking orders, getting sides and sauces out swiftly, and delivering food promptly to make sure the customers experience is satisfying
• Communicated with fellow waitresses, kitchen staff, and management with regularity and professionalism regarding customer satisfaction