Summary
Overview
Work History
Education
Skills
Timeline
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Paige Barber

Escondido,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Jenny Craig
03.2018 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Great Call
04.2012 - 07.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

AT&T (Convergys)
04.2011 - 06.2012
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Valley Center High School
Valley Center, CA
06.2005

Skills

  • Multi-Line Phone Talent
  • Order Processing
  • Spreadsheets
  • Quality Assurance Controls
  • Product Promotion
  • Technical Support
  • Computer Proficiency
  • Shipping and Receiving Understanding
  • Prioritization
  • Call Center Operations
  • Membership Inquiries and Renewals
  • Conflict Resolution

Timeline

Customer Service Representative

Jenny Craig
03.2018 - 05.2023

Customer Service Representative

Great Call
04.2012 - 07.2014

Customer Service Representative

AT&T (Convergys)
04.2011 - 06.2012

High School Diploma -

Valley Center High School

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Paige Barber