Detail Orientated and Goal Driven, I am seeking a position that allows me to use my diverse skills to help me grow within a company and form a long lasting career. I am a team player, an encourager, and that positive person you can rely on. I have over 10 years in customer service experience, and am cross trained in multiple areas from Dental knowledge to Sales. I am proficient in Microsoft Word and PowerPoint, as well as Excel. I enjoy learning new things and learning new skills and retain the knowledge well.
Overview
11
11
years of professional experience
1
1
Certification
Work History
RDA Dental Assistant
Westview Dental
League City, TX
08.2019 - Current
Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Educated patients on proper oral hygiene techniques and habits and encouraging to buy dental products
Conducted routine maintenance of equipment used in dentistry operations.
Fabricated temporary crowns or bridges from impressions taken by the dentist.
Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Greeted patients upon arrival at the office and escorted them to an examination room.
Handled billing inquiries from insurance companies regarding claims submitted by the office.
Kept accurate records of dental treatments provided for each patient's visit.
Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Helped maintain inventory levels of all dental supplies used in day-to-day operations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Baywood Crossing Rehabilitation And Healthcare Center
Pasadena, TX
08.2015 - 05.2019
Processed invoices for payment using accounting software applications.
Answered questions from customers regarding products and services offered by the company.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Managed database systems containing customer contact information.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Greeted visitors and provided general information about the company.
Sales Associate
James Avery Artisan Jewelry
Pasadena, TX
11.2013 - 11.2017
Handled customer complaints in a professional manner.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Processed returns, exchanges, and refunds in accordance with company policies.
Upsold additional items based on customer interests and needs.
Assisted customers with product selection, sizing and styling.
Maintained cleanliness of store environment including floors, windows, displays.
Demonstrated product features and benefits for customers' needs.
Education
RDA License - Dental Assisting
Houston Dental Academy
Houston, TX
05-2019
High School Diploma -
Deer Park High School
Deer Park, TX
06-2013
Skills
Patient Services
Clinical Support
Instrument preparation
Procedure Support
Inventory Management
Equipment Sterilization
Patient Education
Patient Relations
Data Entry
Calendar Management
Document Control
Mail handling
Spreadsheet Management
Appointment Scheduling
Office Administration
Customer Needs Assessment
Product Sales
Sales Development
Payment Processing
Upselling
Customer Service
Display Setup
Time Management
Listening Skills
Affiliations
Playing Guitar
Singing at Church
Working Out
Certification
RDA Licensed
Timeline
RDA Dental Assistant
Westview Dental
08.2019 - Current
Administrative Assistant
Baywood Crossing Rehabilitation And Healthcare Center