Paige Becerra

• As a Retention Sales Agent I was responsible for saving accounts with Spectrum, helping customers to not disconnect their services, save their accounts and lower their monthly bill.
• Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
• Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
• Reviewed account histories and analyzed trends to anticipate potential attrition, proactively taking action when needed.
• Improved communication within the team for better collaboration and problemsolving.

Working with customers, working the cash register, putting clothes away, dressing mannequins and cleaning the store.