Paige Bennett
Austin,TX
Summary
Dynamic accounting professional with a strong background in customer relations and financial management. Expertise in developing efficient procedures and managing financial reconciliations, resulting in improved decision-making and enhanced service satisfaction.
Overview
9
9
years of professional experience
Work History
Accountant
Stanfields Seafood
5214 Chaswood Dr
01.2020 - Current
- Analyzed financial statements to identify trends, improving decision-making processes for management.
- Managed monthly financial reconciliations to ensure accuracy and compliance with industry standards.
- Developed and implemented accounting procedures to enhance operational efficiency across departments.
- Supervised junior accountants, providing mentorship and guidance on complex financial matters.
- Maintained accurate records using advanced accounting software, enhancing data integrity and access for stakeholders.
- Handled day-to-day accounting processes to drive financial accuracy.
Front Desk Agent
Courtyard by Marriott
Kemah, TX
06.2020 - 03.2023
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated room assignments, optimizing occupancy rates and enhancing guest satisfaction.
- Developed and maintained knowledge of hotel services and local attractions to assist guests effectively.
- Oversaw daily financial transactions, ensuring proper cash handling and reconciliation procedures were followed.
- Collaborated with housekeeping to ensure room readiness, improving overall guest experiences and satisfaction ratings.
- Implemented efficient booking systems, streamlining reservation processes for improved accuracy.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Assistant Manager
Jimmy John's
Webster, TX
02.2018 - 03.2020
- Oversaw daily operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Implemented new training programs to enhance employee performance and retention.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Analyzed customer feedback to identify areas for service improvement and implemented changes.
- Coordinated scheduling to ensure optimal staffing during peak hours, enhancing service speed.
- Established performance metrics to track team efficiency and productivity improvements.
Education
High School Diploma -
Texas City High School
Texas City, TX05-2012
Skills
- Accounting and bookkeeping
- Accounts payable and receivable
- Bank reconciliation
- Financial recordkeeping
- Payroll processing
- Invoice balancing
- Quickbooks
- Funds management
- Attention to detail
- Strategic planning
- Customer relations
- Interpersonal communication
Timeline
Front Desk Agent
Courtyard by Marriott
06.2020 - 03.2023
Accountant
Stanfields Seafood
01.2020 - Current
Assistant Manager
Jimmy John's
02.2018 - 03.2020
High School Diploma -
Texas City High School