Paige Black
Lake Elsinore,CA
Summary
Eager and motivated student with a strong desire to learn and make a positive impact. Seeking part-time employment with flexibility for weekend and evening shifts. Effective communicator with a collaborative mindset, ready to apply internship experience to real-world situations. Committed to bringing fresh perspectives and a strong work ethic to any team.
Overview
2
2
years of professional experience
Work History
Summer Intern
Tech Guardian
06.2023 - Current
- Triage and Manage Support Tickets: Efficiently assessed and prioritized incoming technical support requests to ensure timely resolution of issues for clients.
- Customer Communication: Provided support to clients and visitors, addressing inquiries and providing assistance, which improved overall client satisfaction.
- Collaboration with Technical Teams: Worked closely with IT specialists to escalate complex issues, contributing to a more streamlined support process.
- Documentation and Reporting: Maintained accurate records of ticket resolutions and client interactions.
- Office Management: Assisted in daily office operations, including managing schedules, organizing files, and maintaining office supplies, contributing to an efficient work environment.
- Data Entry and Management: Accurately entered and updated information in databases, enhancing data integrity and accessibility for team members.
- Meeting Coordination: Scheduled and organized meetings, prepared agendas, and recorded minutes.
- Developed a strong understanding of corporate culture by actively participating in company-wide initiatives and social events throughout the internship experience.
Education
Bachelor of Arts - Liberal Studies
California State University, Fullerton
Fullerton, CA06.2028
Skills
- Team leadership
- Effective problem resolution
- Cross-functional collaboration
- Conflict resolution
- Certified in First Aid and CPR
- Collaborative team development
- Strong organizational abilities
- Effective verbal communication
- Team supervision
Timeline
Summer Intern
Tech Guardian
06.2023 - Current
Bachelor of Arts - Liberal Studies
California State University, Fullerton
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