I am dedicated and detail-oriented with extensive experience in mortgage servicing and customer support. I am adept at ensuring compliance, managing insurance policies, and providing excellent customer service. I am passionate about learning and growing within a dynamic work environment while maintaining a strong commitment to accuracy and efficiency.
• Collaborate with internal teams to streamline insurance-related processes and enhance customer satisfaction.
• Maintain accurate records and verify adherence to procedures for insurance servicing.
• Provide expert support by addressing customer inquiries regarding mortgage policies.
• Format email templates for department use.
• Assisted adults with disabilities in achieving independent living goals.
• Provided daily care, including meal preparation, medication administration, and personal support.
• Fostered a positive environment to encourage client growth and development.
•Offered personalized support to individuals with disabilities in smaller home settings.
• Focused on one-on-one care, helping clients develop life skills and independence.
• Provided daily care, including meal preparation, medication administration, and personal support.
Homeowners insurance policy management
Payment processing for insurance policies
Compliance and risk management
Data entry and record-keeping
Customer service excellence
Training and mentoring
Communication and email drafting
Problem-solving and critical thinking
Attention to detail
Time management and organization