Paige Bowman
Ft. Pierce,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships. Service-focused, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Salesforce, ADC(alarm.com), Yoursix software, sightcall, CRM and Microsoft, as well as multiple other programs and software.
Overview
11
11
years of professional experience
Work History
Social Services Support
THS
06.2022 - Current
- Assisted case managers in coordinating services, streamlining communication between providers and clients.
- Provided support to social service clients in navigating available resources.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Acknowledged and resolved incoming case's by looking at saved clips and live feed via camera feeds
- Acknowledged and resolved incoming case's by calling the clients or the client's backups(BU's) Family or Program Managers(PM's)
- Trained with a Program Manager for 3 months learning how to create new client profiles, develop new protocols, case details, case actions, and case resolutions.
- Learned about implementing new program management processes and procedures
- Daily Team and Slack calls
Inbound Contacts Representative 2 (Providers)
Humana
08.2018 - 05.2022
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Investigated and resolved provider inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer and provider satisfaction.
Front Desk Coordinator
Cincinnati Eye Institute
04.2015 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for patients.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
Sterile Processing Technician
Saint Elizabeth Health Care
09.2012 - 03.2015
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Identified parameters and sterilization method required for each item to be sterilized.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Inspected sterile package integrity prior to distribution.
- Ordered and restocked supplies for decontamination and surgical areas.
Education
No Degree - Psychology
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Reading High School
Cincinnati, OH05.2012
Certification Surgical Tech - Surgical Technology
Scarlet Oaks Career Development
Cincinnati, OH05.2012
Skills
- Customer Service
- Computer skills
- Analytical skills
- Interpersonal Communication
- Data Management
- Program Management
- Inbound and Outbound Calling
- Account management
Additional Information
I am someone who is easily trained and reliable. I show up to do my job at 100% satisfaction every single day. I take pride in the work I do, whether it is dealing with clients or patients over the phone or in person, or performing cleaning duties. Even if it is not an area that I am well trained in or that have have fair to no knowledge in, I do everything possible to study and learn everything there is to know. I love to be cross trained in multiple areas, so if another area of expertise is needed I can be there to help out.
Timeline
Social Services Support
THS
06.2022 - Current
Inbound Contacts Representative 2 (Providers)
Humana
08.2018 - 05.2022
Front Desk Coordinator
Cincinnati Eye Institute
04.2015 - 10.2018
Sterile Processing Technician
Saint Elizabeth Health Care
09.2012 - 03.2015
No Degree - Psychology
University of Cincinnati
High School Diploma -
Reading High School
Certification Surgical Tech - Surgical Technology
Scarlet Oaks Career Development
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