Paige Brackmann
Morrow
Summary
Adept at troubleshooting and fostering client relationships, I excelled at Spectrum Charter Communications by enhancing service quality and efficiency. My expertise in technical support and strong work ethic led to significant improvements in customer satisfaction. Skilled in both hardware repair and team coordination, I consistently deliver solutions that exceed expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Spectrum Charter Communications
02.2020 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Discussed and recommended service options with customers and explained costs involved.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Vet Tech
PetWow Care
01.2018 - 02.2020
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
Vet Tech
Banfield Animal Hospital
01.2015 - 02.2018
Education
Associates Degree - Veterinarian Technician
University of Cincinnati
Cincinnati, OH05.2017
High School Diploma -
Bowling Green High School
Bowling Green, OH05.2014
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Customer training
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Courteous and professional
- Heavy lifting
- Installation and maintenance
- Hardware and software installation
- Route planning
- Service quality
- Safety assessment
- Diagnostic testing
- Technical analysis
- Tool management
- Vehicle maintenance
- Relationship building
- Accountability and work ethic
- System installation
- Work orders
- Timely reports completion
- Work order management
- MS office
- Network connectivity
- Workflow management
- Issue escalation
- Project management
- Power tools
- Team supervision
- Field production
- Data collection
- Hardware repair
- Proficient in software
Accomplishments
Second place for animal health in the FFA.
Only female tech in area for spectrum for 5 years.
Becoming a mentor for new hires.
Apart of WICN (women in cable network)
Certification
Successfully completed NCTI courses for spectrum.
Field tech 2 to 3, Field Tech 3 to 4, Field Tech 4 to 5.
Timeline
Field Service Technician
Spectrum Charter Communications
02.2020 - Current
Vet Tech
PetWow Care
01.2018 - 02.2020
Vet Tech
Banfield Animal Hospital
01.2015 - 02.2018
Associates Degree - Veterinarian Technician
University of Cincinnati
High School Diploma -
Bowling Green High School
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