Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Paige Buchy

Lower Chichester,PA

Summary

Experienced Customer Service Supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Wawa
08.2019 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Camp Counselor

Rocky Run YMCA
05.2018 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Evaluated campers' progress and provided feedback to parents.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
  • Established lasting connections with campers' families through consistent communication regarding progress and achievements during their time at camp.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Ordered and maintained all recreational equipment.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Liaised with community organizations to promote recreational activities.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.

Sales Associate

Claire's Fashions
01.2018 - 04.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Education

BBA - Business Management

Strayer University
Washington, DC
05.2025

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Decision-Making
  • Training and mentoring
  • Customer Relations
  • Team Development
  • Positive and Constructive Feedback
  • Work Prioritization
  • New Hire Training
  • Team Building and Leadership
  • Delegating Work
  • MS Office
  • Customer Relationship Management (CRM)
  • Sales Support
  • Issue Resolution
  • Complaint resolution

Certification

  • CPR and First-Aid Training - 2016-2025

Timeline

Customer Service Supervisor

Wawa
08.2019 - Current

Camp Counselor

Rocky Run YMCA
05.2018 - 08.2021

Sales Associate

Claire's Fashions
01.2018 - 04.2020

BBA - Business Management

Strayer University

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Paige Buchy