Paige Caddell
Summary
Highly skilled criminal justice professional with robust experience in community supervision and offender rehabilitation. Expertise in case management, risk assessment, and compliance monitoring. Strong focus on team collaboration and client-centered outcomes, adaptable to evolving demands. Known for strong communication, interpersonal skills, conflict resolution, fostering collaboration with community resources for enhanced rehabilitation outcomes, and maintaining public safety standards.
Overview
2026
2026
years of professional experience
Work History
District Parole Officer II
Texas Department Of Criminal Justice
Waco, TX
09.2023 - Current
- Assisted in monitoring compliance with parole conditions for assigned individuals.
- Supported case management by organizing documentation and maintaining accurate records.
- Collaborated with community resources to facilitate rehabilitation programs for parolees.
- Participated in training sessions on legal regulations and restorative justice practices.
- Visit offender residences, jail, correctional facilities, court houses and other agencies to obtain offender information
- Interview, counsel and train offenders concerning reintegration skills to include Anger Management, Cognitive Skills and GED Training and evaluate offenders adjustment and recommends revision to parole supervision plans
- Engaged with law enforcement agencies to enhance communication regarding parole violations.
- Observed and reported behavioral changes during regular check-ins with parolees.
- Contributed to team meetings by sharing insights on individual case progress and challenges.
- Developed rapport with clients to encourage positive behavior changes and compliance efforts.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of offender supervision.
- Developed strong partnerships with community organizations to provide additional support for successful reintegration efforts.
- Improved parolee success rates by developing tailored reentry plans and providing consistent support.
- Conducted risk assessments to determine appropriate levels of supervision and intervention strategies for each offender on parole.
- Provided comprehensive supervision of assigned caseload, meeting regularly with parolees to assess progress and address concerns.
- Contributed to overall team success by assisting colleagues with caseload management and providing guidance on challenging cases.
- Conducted thorough investigations of alleged parole violations, ensuring fair outcomes for all parties involved.
- Monitored parolee compliance with court-ordered treatment programs, ensuring that individuals received necessary support for successful rehabilitation efforts.
- Enhanced public safety by closely monitoring parolees'' activities and promptly addressing violations.
- Managed crisis situations involving high-risk individuals, utilizing de-escalation techniques when necessary to ensure public safety.
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders.
- Provided court testimony to support court decisions.
Institutional Parole Officer
Board Of Pardons And Parole
Gatesville, TX
08.2022 - 09.2023
- Schedule and conduct interviews with inmate to obtain information, explain the parole process and deliver notices of parole decisions
- Compile documents, analyze information, prepare reports to include case summaries
- Screen sentenced inmates for special programs
- Coordinate and communication inmate information with staff, departments, officials, agency organizations and the public
- Prepare responses to correspondence, inquires and inmate requests following established procedures regarding confidential information and respond to inquires from inmates and the public in person, telephonically, and in writing
- Perform criminal information searches and retrieval using Texas Department of Safety criminal history system access
- Conduct pre-parole investigations and obtain information for and preparing parole administration documentation
Grievance Clerk
Texas Department Of Criminal Justice
Gatesville, TX - Lane Murray Unit, Hughes Unit
09.2021 - 08.2022
- Investigate inmate grievances concerning reported and suspected violations of laws, rules and regulations
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed and maintained accurate records for inmate documentation and case files.
- Assisted in managing correspondence between departments regarding inmate information and legal matters.
- Utilized database systems to input, retrieve, and analyze data related to inmate management.
Accounting Assistant
Advantage Storage
Richardson, TX
2020 - 2021
- Processed accounts payable and receivable transactions with precision and attention to detail.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Conducted regular audits of financial documents to ensure compliance with company policies.
- Collaborated with team members to streamline invoice processing workflows, enhancing efficiency.
- Prepare month-end financial reporting packages for 15+ locations
- Prepare monthly and quarterly distribution calculations for joint venture and equity holders
- Analyze vendor contracts and expense variances
- Assist Controlled with annual expense budget forecasting
- Accounts payable functions including entering invoices, following up with vendors and sites on discrepancies
- Coordinate with operations team to reconcile variances in revenue collections and expense and capital expenses invoices
DIrector of Framing
Maverick Awards
Plano, TX
2014 - 2017
- Oversaw framing department for awards for over 250 colleges and universities
- Oversaw framing operations, ensuring adherence to safety protocols and quality standards.
- Coordinated project schedules, optimizing workflow for timely completion of framing tasks.
- Implemented process improvements, enhancing efficiency in material usage and labor allocation.
- Collaborated and Designed with customers the layout of awards
- Created new order form to streamline the order process and ensure accuracy
- Communicated with Athletic Directors, Equipment Managers and Coaches regarding creative license for frames awards for student athletes via phone, email and text message
Collections Manager
Williamson Music 1st
Plano, TX
2014 - 2017
- Managed collections department and developed a system to significantly reduce collections percentage by 78% within a 12-month period
- Led team in implementing automated collection systems to enhance efficiency and tracking.
- Mentored staff in effective communication techniques for improved customer interactions.
- Worked with credit reporting agencies to report overdue accounts
- Maintained website content, including pricing updates and school-specific instruments and accessories
- Reconcile credit card processing reports
- Researched accounts and completed due diligence to resolve collection problems.
- Generated monthly financial reports
- Set up contract for new rental, e-commerce order and customer online access
Education
Master of Arts - Communiation
Dallas Baptist University
Dallas, TX05-2024
Bachelor of Arts And Sciences - Communication
Dallas Baptist University
Dallas, TX05-2014
Skills
- Offender supervision utilizing community resources
- De-escalation techniques
- Policy enforcement
- Motivational interviewing and Active Listening
- Adaptability and flexibility
- Professional ethics with excellent communication
- Teamwork, collaboration and problem-solving
- Time management
- Attention to detail
- Courtroom testimony
Timeline
District Parole Officer II
Texas Department Of Criminal Justice
09.2023 - Current
Institutional Parole Officer
Board Of Pardons And Parole
08.2022 - 09.2023
Grievance Clerk
Texas Department Of Criminal Justice
09.2021 - 08.2022
Accounting Assistant
Advantage Storage
2020 - 2021
DIrector of Framing
Maverick Awards
2014 - 2017
Collections Manager
Williamson Music 1st
2014 - 2017
Master of Arts - Communiation
Dallas Baptist University
Bachelor of Arts And Sciences - Communication
Dallas Baptist University