Paige Caldwell
6758 SW Travers St Palm City,FL
Summary
Achieved significant improvements in patient care quality at Hca St Lucie Hospital by leveraging my CNA certification and exceptional multi-tasking abilities. Demonstrated a strong capacity for providing emotional support and basic life support, enhancing customer satisfaction and operational efficiency. Excelled in training peers, directly contributing to a safer, more efficient healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Hca St Lucie Hospital
12.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Collected and transported specimens to prepare for lab testing.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Treasure Coast Dressage
Heather Bender
01.2021 - 12.2022
- Provided basic first aid treatments to minor injuries, reducing downtime for affected horses until professional veterinary assistance could be obtained.
- Contributed to successful horse show performances through meticulous pre-event grooming and preparation.
- Assisted trainers during riding lessons as needed, helping maintain a safe learning environment for riders of all levels.
- Upheld high standards of cleanliness in all equipment, ensuring optimal hygiene levels for both horses and staff members.
- Implemented customized grooming techniques to cater to individual horses'' needs and preferences.
- Assisted in the training of new employees, promoting best practices in equine care within the team.
- Developed strong relationships with clients, resulting in increased customer satisfaction and retention.
- Demonstrated versatility in performing a wide array of tasks, from grooming and mucking stalls to assisting with farrier visits and administering medications.
- Managed inventory effectively, keeping track of essential supplies and ordering replacements when necessary.
- Optimized turnout routines to provide ample exercise opportunities for horses while maintaining facility efficiency.
- Exhibited adaptability by working with a diverse range of horse breeds and temperaments.
- Decreased stress levels among equines under my care by utilizing gentle handling techniques during grooming sessions.
- Ensured proper nutrition for each horse by monitoring feeding schedules, amounts, and dietary requirements closely.
- Promoted a positive work atmosphere by fostering strong teamwork among staff members, leading to increased job satisfaction for all involved.
Licensed Health Insurance Agent
Fiorella Insurance Agency
03.2019 - 01.2020
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
Customer Service Cashier
Taushas Seafood
05.2017 - 05.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
High School Diploma -
South Fork High School
Stuart, FL08.2011
Skills
- Basic Life Support Certification
- CNA Certification
- Customer Service
- Wound Care
- Multi tasking
- Child care Knowledge
Timeline
Patient Care Technician
Hca St Lucie Hospital
12.2022 - Current
Treasure Coast Dressage
Heather Bender
01.2021 - 12.2022
Licensed Health Insurance Agent
Fiorella Insurance Agency
03.2019 - 01.2020
Customer Service Cashier
Taushas Seafood
05.2017 - 05.2019
High School Diploma -
South Fork High School
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