Paige Carbone
Tampa
Summary
Dynamic and results-oriented Project Coordinator with over five years of extensive experience in project coordination, encompassing analysis, regulatory compliance, training, auditing, and project tracking.
Overview
11
11
years of professional experience
Work History
Medicare Sales Assistant
Florida Blue
Tampa
07.2020 - 05.2025
- Selected during a company expansion to revitalize Florida Blue Medicare's statewide sales team.
- Demonstrated exceptional leadership in onboarding and training internal agents.
- Coordinated grassroots initiatives, provider relations, and seminar events for statewide sales efforts.
- Enhanced program oversight by collaborating with Director of Sales on policy development.
- Compiled biannual reports summarizing monthly data collections for strategic insights.
- Tracked and coordinated projects, ensuring timely communication across the sales team.
- Represented Florida Blue positively at meetings and networking sports events.
- Facilitated meetings and documented tasks for both internal staff and external brokers.
- Supported sales activities by facilitating meetings, documenting action items and notes, and liaising with both internal staff and external brokers.
Project Coordinator
Centene
Tampa
07.2017 - 06.2020
- Prepared presentations for national, broker, and captive agent meetings resulting in increased awareness and improved compliance on current and new policies, guidelines, and Medicare regulations.
- Planned and oversaw the AEP Sales Summit, boosting staff preparedness and understanding, resulting in an increase in employee knowledge and preparation regarding our Medicare Advantage Plan.
- Formulated and implemented sales reports.
- Managed marketing sales events statewide.
- Performed sales assistant activities, such as facilitating meetings, documenting tasks, notes, and outreach to internal staff and external brokers.
- Conducted agent onboarding and ordered supplies for sales team.
Auto Accident Coordinator
WCMIortho
Brooksville
05.2017 - 07.2017
- Maintained friendly and professional customer interactions.
- Scheduled appointments and checked in patients.
- Processed insurance claims and patient invoices.
- Worked closely with Attorney office and Auto Insurance companies on coverage and claims.
- Provided general office and administrative support.
Administrative Assistant
Children's Home Society of Florida
Brooksville
09.2016 - 04.2017
- Verified client Medicaid eligibility.
- Processed client applications.
- Coordinated client counseling appointment.
- Provided general office and administrative support.
Enrollment Specialist
Ultimate Health Plans
Spring Hill
05.2015 - 04.2016
- Ensured the accuracy and timeliness of processing enrollments and disenrollment's in compliance within Medicare regulations and UHP policies and procedures.
- Demonstrated the skills and the ability to analyze information to make appropriate decisions regarding eligibility in compliance with regulations and governance set forth by the CMS and UHP.
- Processed daily applications and disenrollment received via various sources in the membership systems for daily transmission to CMS.
- Processing new or maintenance updates to enrollment eligibility in the membership systems.
- Developed report to track trends.
Member Advocate
Ultimate Health Plans
Spring Hill
09.2014 - 05.2015
- Opened and maintained member accounts by recording account information.
- Resolved product and service problems by clarifying the member's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Manage large amounts of incoming calls.
- Maintained financial accounts by processing member adjustments.
- Prepared product or services reports by collecting and analyzing member information.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Kept records of customer interactions, processed member accounts, and field documents.
- Followed communication procedures, guidelines, and policies.
- Went the extra mile to engage our members.
- Worked closely with Member Advocate Lead to ensure proper customer service is being delivered.
Education
High School Diploma -
Nature Coast
Brooksville, FLSkills
- Time Management
- Organizational Skills
- Regulatory Compliance
- Performance Monitoring
- Staff Training & Development
- Customer Service & Satisfaction
- Analytical and Problem-Solving
Timeline
Medicare Sales Assistant
Florida Blue
07.2020 - 05.2025
Project Coordinator
Centene
07.2017 - 06.2020
Auto Accident Coordinator
WCMIortho
05.2017 - 07.2017
Administrative Assistant
Children's Home Society of Florida
09.2016 - 04.2017
Enrollment Specialist
Ultimate Health Plans
05.2015 - 04.2016
Member Advocate
Ultimate Health Plans
09.2014 - 05.2015
High School Diploma -
Nature Coast
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