Paige Castellanos
Desert Hot Springs,CA
Summary
Ambitious, compassionate, and hard-working, with the desire to grow my skills, knowledge, and leadership in an administrative role to best support and grow the organization.
Overview
8
8
years of professional experience
Work History
Manufacturing Technician
Gold Flora
Desert Hot Springs, CA
07.2023 - 11.2025
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine maintenance on equipment to prevent downtime and ensure reliability.
- Collaborated with team members to maintain a safe and organized work environment.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Assisted in training new technicians on standard operating procedures and safety practices.
- Followed quality control standards to inspect products for defects or inconsistencies.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Documented daily production activities and maintained accurate records for compliance purposes.
- Performed machine set-up activities prior to start up of production run.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
Assistant Manager
Sunny Days Retail
Palm Springs, California
12.2022 - 06.2023
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and facilitated stock replenishment processes.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained a clean, organized, and welcoming store environment for customers.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Key Holder
Soft Surroundings
Palm Desert, California
09.2022 - 12.2022
- Opened and closed the store, ensuring security protocols were followed.
- Assisted customers with product selections and provided excellent service.
- Managed inventory levels, restocking items as needed to maintain availability.
- Operated point-of-sale system accurately during transactions and returns.
- Maintained store cleanliness and organization to enhance customer experience.
- Collaborated with team members to achieve sales goals and improve operations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Monitored sales floor for loss prevention and addressed potential theft issues.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Sales Associate
TJX Companies
Palm Desert, California
02.2018 - 07.2019
- Assisted customers by providing product information and recommendations.
- Maintained sales floor presentation through organized merchandise displays.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve store sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Summit High School
La Quinta, CA06-2016
Skills
- Equipment maintenance
- Production machinery operation
- Quality control
- Process improvement
- Inventory management
- Safety compliance
- Team collaboration
- Customer service
- Staff training
- Problem solving
- Effective communication
- Time management
- Record keeping
- Workflow optimization
- Project planning
- Machine programming
- Team leadership
- Visual merchandising
- Customer relationship management
- Employee training
- Employee supervision
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Point-of-sale operation
- Organization skills
- POS systems
- Attention to detail
- Goal oriented
Timeline
Manufacturing Technician
Gold Flora
07.2023 - 11.2025
Assistant Manager
Sunny Days Retail
12.2022 - 06.2023
Key Holder
Soft Surroundings
09.2022 - 12.2022
Sales Associate
TJX Companies
02.2018 - 07.2019
High School Diploma -
Summit High School