Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Paige Catron

Summary

Motivated customer service specialist with over six years' retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner

Paradise Kleaning
08.2022 - Current
  • Perform thorough cleaning tasks such as sweeping, mopping, vacuuming, and dusting in designated areas.
  • Clean and sanitize bathrooms, including toilets, sinks, and mirrors, ensuring they are hygienic and presentable.
  • Empty trash cans and dispose of waste properly, adhering to company policies and environmental regulations.
  • Wipe down surfaces, such as countertops, tables, and desks, to maintain cleanliness and prevent the spread of germs.
  • Restock supplies, such as toilet paper, paper towels, and cleaning products, to ensure availability for staff and visitors.
  • Follow safety protocols and use cleaning equipment and chemicals in a safe and responsible manner.
  • Report any maintenance issues or damages to management promptly to ensure timely repairs.
  • Collaborate with team members to complete tasks efficiently and maintain a high standard of cleanliness throughout the facility.
  • Provide exceptional customer service by responding promptly to requests and addressing any concerns or complaints regarding cleanliness.
  • Maintain a positive attitude and professional demeanor while performing duties, representing the company in a favorable light.

Operation Supervisor

Burn Boot Camp
09.2020 - 01.2022

Trained, mentored, and motivated employees to maximize team productivity.
Recruited, interviewed, and hired talented professionals who each brought wealth of experience and exemplary skills to team.
Motivated employees to share ideas and feedback.
Trained over 10 employees on business principles, best practices, protocol, and system usage.
Formed and sustained strategic relationships with clients.
Managed scheduling for 15 employees to optimize productivity.

Lead Property Analyst

Proplogix
06.2015 - 05.2020

Resolved customer complaints and adjusted policies to meet changing needs.
Coached and mentored 5-20 staff members through constructive feedback to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Created training manual for employees to use as reference guide.

Home aid/skills coach/Care Taker

NeuroInternational
06.2014 - 05.2015
  • Assisted patients with development skills including memory stimulation exercises and, independent hygiene practices.

Server/Hostess

The Breakfast Cottage
04.2014 - 06.2014

Operated POS terminals to input orders, split bills and calculate totals.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.

Hostess/Server

White Buffalo Saloon
07.2013 - 03.2014

Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Hostess/Server

Yankee Candle
11.2013 - 01.2014

Senior Sale Associate

La Fitness
03.2013 - 06.2013

Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Achieved sales targets regularly to enable sustained growth.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.

Sale associate

Buckle
01.2013 - 03.2013

Category supervisor

Victoria secret
04.2010 - 09.2012
  • Recommended alternative items if product was out of stock
  • Folded and arranged garments in attractive displays
  • Replenished supplies, bags and other materials at each cash wrap
  • Participated in physical inventory counts every time period
  • Learned, referenced and applied product knowledge information
  • Asked open-ended questions to assess customer needs
  • Designed displays to make the store experience interactive, engaging and reassuring
  • Achieved sales goals and service performance requirements of $amount through new customer sales
  • Dedicated to continuously improving sales abilities and product knowledge
  • Operated a POS system to itemize and complete an average of number customer purchases
  • Routinely answered customer questions regarding merchandise and pricing
  • Helped drive sales goals and achieve monthly quotas
  • Maintained cleanliness and presentation of stock room and production floor
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Scheduled weekly inventory pickups and deliveries with vendors
  • Earned management trust by serving as key holder, responsibly opening and closing store
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Crew Member

Dunkin Donuts
02.2009 - 04.2010
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Assisted customers with food selection, inquiries and order customization requests
  • Maintained cleanliness and presentation of stock room and production floor
  • Asked open-ended questions to assess customer needs
  • Participated in physical inventory counts every time period.

Cashier

Publix
04.2006 - 03.2008
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandise
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Maintained cleanliness and presentation of stock room and production floor.

Education

High School Diploma -

Braden River High School
Bradenton, FL
01.2010

Skills

  • Trusted key holder
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Inventory control
  • Adherence to high customer service standards
  • Excellent time management skills
  • Skilled trainer
  • Home health aide certified

Additional Information

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest., Up-sold products and motivated customers to upgrade current product plans., Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certification

ISSA-certified personal trainer

CPR certified

Timeline

Owner

Paradise Kleaning
08.2022 - Current

Operation Supervisor

Burn Boot Camp
09.2020 - 01.2022

Lead Property Analyst

Proplogix
06.2015 - 05.2020

Home aid/skills coach/Care Taker

NeuroInternational
06.2014 - 05.2015

Server/Hostess

The Breakfast Cottage
04.2014 - 06.2014

Hostess/Server

Yankee Candle
11.2013 - 01.2014

Hostess/Server

White Buffalo Saloon
07.2013 - 03.2014

Senior Sale Associate

La Fitness
03.2013 - 06.2013

Sale associate

Buckle
01.2013 - 03.2013

Category supervisor

Victoria secret
04.2010 - 09.2012

Crew Member

Dunkin Donuts
02.2009 - 04.2010

Cashier

Publix
04.2006 - 03.2008

High School Diploma -

Braden River High School
Paige Catron