Motivated customer service specialist with over six years' retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Trained, mentored, and motivated employees to maximize team productivity.
Recruited, interviewed, and hired talented professionals who each brought wealth of experience and exemplary skills to team.
Motivated employees to share ideas and feedback.
Trained over 10 employees on business principles, best practices, protocol, and system usage.
Formed and sustained strategic relationships with clients.
Managed scheduling for 15 employees to optimize productivity.
Resolved customer complaints and adjusted policies to meet changing needs.
Coached and mentored 5-20 staff members through constructive feedback to develop long-term career goals.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Conducted employee evaluations and reviews.
Created training manual for employees to use as reference guide.
Operated POS terminals to input orders, split bills and calculate totals.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
Achieved sales targets regularly to enable sustained growth.
Answered incoming telephone calls to provide store, products and services information.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted teammates with sales-processing tasks to meet daily sales goals.
ISSA-certified personal trainer
CPR certified