Paige Chilton
Farmington,MO
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by the love of aesthetic improvement and a desire for customer satisfaction.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Hair Sylist
Self Employed Services
08.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Hair Stylist
Fayelynn Salon Spa & Beautique
09.2020 - 08.2022
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
Customer Service Representative
ACCENT
05.2014 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Increased efficiency and team productivity by promoting operational best practices.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Server
Huddle House Restaurant
03.2004 - 01.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts - Communication Studies
05.2025
Associate of Science - Cosmetology Education
05.2009
- Awarded Peak Performance
- Awarded Participant Award
- Awarded Most Innovative
High School Diploma -
05.2006
Auto Body & Collison - Autobody Technology
05.2006
Skills
- Quick Learner
- Continuing education
- Cosmetology
- New Technique Development
- Digital Recordkeeping
- Advanced communication skills
- Detail-orientated
- Problem-solving abilities
- Active Listening
- Customer Service
- Documentation
- Building rapport
- Technical Support
- De-Escalation Techniques
- Dispute Resolution
- Filing
- Product Sales
- Product and service solutions
- Customer Education
- Call triaging
- Strategic sales knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Womens Domestice Violence Volunteer
Passionate about serving other survivors and their families. I volunteer my time painting and restoring homes for families who find placement.
Hobbies
Restoring furniture then donating to the Women's Shelter for Domestic Abuse
Womens Domestice Violence Volunteer
Passionate about serving other survivors and their families. I volunteer my time painting and restoring homes for families who find placement.
Timeline
Hair Sylist - Self Employed Services
08.2021 - Current
Hair Stylist - Fayelynn Salon Spa & Beautique
09.2020 - 08.2022
Customer Service Representative - ACCENT
05.2014 - 02.2016
Server - Huddle House Restaurant
03.2004 - 01.2007
Mineral Area College - Associate of Arts, Communication Studies
National Academy of Beauty Arts - Associate of Science, Cosmetology Education
North County High School - High School Diploma,
Unitech - Auto Body & Collison , Autobody Technology
Hobbies
Restoring furniture then donating to the Women's Shelter for Domestic Abuse
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