Paige Clark
Wills Point,TX
Summary
Dynamic professional with a proven track record at American National Bank of Texas, adept in expert problem-solving and maintaining professionalism under pressure. Excelled in enhancing customer satisfaction and mentoring new hires, showcasing exceptional multitasking and organizational skills. Committed to quality assurance and process improvement, consistently delivering top-notch performance.
Overview
6
6
years of professional experience
Work History
CCU Specialist 1
American National Bank of Texas
04.2023 - Current
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Cashier
Walmart
09.2021 - 03.2023
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
Office Cashier
Brookshire Grocery
03.2019 - 10.2020
- Demonstrated flexibility in scheduling availability to meet varying needs of office operations.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Assisted in the training of new hires, sharing best practices for cashier duties and responsibilities.
- Supported inventory management efforts by accurately recording sales transactions in the system.
- Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
Education
No Degree - Economics
Tyler Junior College
05-2026
High School Diploma -
Terrell High School
06-2020
Skills
- Expert Problem Solving
- Quality Assurance
- Problem-Solving
- Multitasking
- Attention to Detail
- Organizational Skills
- Process Improvement
- Reliability
- Professionalism
- Adaptability
Timeline
CCU Specialist 1
American National Bank of Texas
04.2023 - Current
Cashier
Walmart
09.2021 - 03.2023
Office Cashier
Brookshire Grocery
03.2019 - 10.2020
No Degree - Economics
Tyler Junior College
High School Diploma -
Terrell High School
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