Paige Clark
Cassopolis,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Paired with listening and multitasking.
Overview
7
7
years of professional experience
Work History
Packager
Geocel/sherwin Williams
Elkhart, Indiana
03.2015 - 02.2017
- Staged loaded pallets with hand truck for fork truck pick-up.
- Marked and labeled containers, container tags or products using marking tools.
- Assembled cartons, crates, and containers to prepare for shipping.
- Organized finished products in shipping areas for transport.
- Packaged products in a fast-paced environment, meeting high-quality standards.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Trained new employees on packaging procedures and safety.
- Loaded and unloaded items from machines, carts and dollies.
- Maintained cleanliness and organization within the packaging area.
Customer Service Representative
Vitran Express
South Bend, Indiana
06.2010 - 12.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about pick up and deliveries
- Organized paperwork
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Ross Beatty Jr/Sr High School
Cassopolis, MI06-2009
Skills
- Labeling accuracy
- Order fulfillment
- Complaint resolution
- Scheduling
- Active listening
- Team development
- Multitasking and organization
- Clerical support
Timeline
Packager
Geocel/sherwin Williams
03.2015 - 02.2017
Customer Service Representative
Vitran Express
06.2010 - 12.2014
High School Diploma -
Ross Beatty Jr/Sr High School