Exel
Paige Clore
Madison,AL
Summary
With a proven track record at M&S Services, I excel in operational efficiency and fostering professional relationships. My expertise ranges from advanced scheduling management to executing microdermabrasion treatments, ensuring over 95% on-time delivery and enhancing customer satisfaction through effective communication and problem-solving skills.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
8
8
years of professional experience
Work History
Dispatcher
M& S Services
08.2019 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Shipping and Receiving Clerk
M&S Services
04.2019 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Schedule Coordinator
M&S Services
02.2018 - Current
- Updated management and clients on progress of production.
- Set schedules for staff by planning and designating shifts and hours.
- Tracked progress of manufacturing orders using Microsoft software.
- Compiled stock overages reports to share with managers and suppliers to avoid excess waste and deliver timely refunds and returns.
- Flagged potential issues by monitoring timelines.
- Troubleshot production problems, machinery malfunctions, and staff shortages.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained accurate records and handled purchase orders.
Logisitics Coordinator
M&S Services
04.2017 - Current
- Tracked orders and notified customers of status or potential delays.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Created reports to provide insights into logistics operations and performance.
Remote Customer Service Rep
M& S Services
01.2017 - Current
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Esthetician Apprentice
C5 Salon
01.2020 - 10.2024
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Stocked treatment rooms with proper supplies.
- Educated patients on treatment options.
- Welcomed clients arriving for appointments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Education
Aveda Arts And Science Insitiute
Birmingham Al 09-2024
High School Diploma -
Calera High School
Calera Al 06-2020
Skills
- Driver communication
- Schedule management
- Work order generation
- Tracking systems
- Advanced facials specialist
- Chemical facial peels
- Microdermabrasion treatments
- Delivery confirmation
- Carrier collaboration
- Operational efficiency
- ERP systems proficiency
Software
Word
Timeline
Esthetician Apprentice
C5 Salon
01.2020 - 10.2024
Dispatcher
M& S Services
08.2019 - Current
Shipping and Receiving Clerk
M&S Services
04.2019 - Current
Schedule Coordinator
M&S Services
02.2018 - Current
Logisitics Coordinator
M&S Services
04.2017 - Current
Remote Customer Service Rep
M& S Services
01.2017 - Current
Aveda Arts And Science Insitiute
High School Diploma -
Calera High School
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