PAIGE COLEMAN
Orlando
Summary
Dedicated hospitality professional with over two years of experience in the theme park industry, excelling in customer service, attractions operations, and guest engagement. Known for delivering personalized and memorable guest experiences, with a focus on anticipating needs and ensuring satisfaction. Highly organized, safety-conscious, and skilled in creating seamless and enjoyable experiences for diverse clientele.
Overview
7
7
years of professional experience
Work History
Attractions Attendant
Walt Disney World Resort
05.2023 - Current
- Ensured guest safety by following strict operational procedures and protocols for ride operation and emergency response
- Delivered engaging guest experiences by maintaining a friendly demeanor, providing accurate park information, and embodying the Disney brand’s values of excellence and magic
- Operated complex attractions systems efficiently and effectively, ensuring seamless ride operations for thousands of daily guests
- Resolved guest concerns promptly with empathy and professionalism, contributing to positive guest satisfaction and memorable experiences
- Facilitated accessibility accommodations for guests with special needs, ensuring an inclusive and welcoming environment
- Trained new cast members, providing guidance on operational procedures, guest interaction, and company standards to uphold Disney’s commitment to excellence
Custodian
Walt Disney World Resort
05.2022 - 05.2023
- Maintained cleanliness and sanitation throughout the park by performing routine cleaning tasks, including sweeping, mopping, waste disposal, and restroom upkeep, ensuring a magical and welcoming environment for guests
- Provided exceptional guest service by answering questions, offering directions, and proactively assisting with guest needs while maintaining a friendly and professional demeanor
- Supported special events and parades by managing post-event cleanup and ensuring seamless transitions between activities
- Operated and maintained specialized cleaning equipment, ensuring compliance with safety protocols and operational guidelines
Sales Associate
Avon Boot Shop
08.2021 - 05.2022
- Provided personalized customer service by assisting guests in selecting the perfect footwear based on style, fit, and purpose, ensuring customer satisfaction and repeat business
- Maintained extensive product knowledge of various boot styles, materials, and care techniques to confidently recommend products and answer customer inquiries
- Ensured an organized and visually appealing sales floor, including properly displaying merchandise, restocking inventory, and arranging promotional displays to enhance the shopping experience
- Processed transactions efficiently, including cash handling, returns, and exchanges, while maintaining accuracy and adhering to company policies
Server
Rose Senior Living
05.2018 - 08.2021
- Provided attentive dining service to residents, ensuring meals were delivered accurately, promptly, and in accordance with dietary restrictions and preferences
- Maintained a welcoming and compassionate demeanor, fostering positive relationships with residents and their families to enhance their dining experience
- Explained the menu, answered questions related to the menu, and was able to provide suggestions for alternative options when asked
- Adhered to health and safety protocols, including proper food handling, sanitation, and allergen awareness, to ensure the well-being of residents
- Set up and maintained dining areas, including arranging tables, refilling condiments, and ensuring cleanliness to provide a pleasant atmosphere
Education
Bachelor of Arts - Communications and Conflict
University of Central Florida
Orlando, FL01.2025
Bachelor of Arts - Communications and Media
University of Massachusetts Global
Irvine, CA10.2024
Skills
- Detail oriented
- PPE Safety
- Customer Service
- Time Management
- Proficient in Microsoft Suite
- Proficient with Microsoft TEAMS
- Credit and Cash Transactions
- Experienced with POS systems
- Effective Communication Skills
- Collaboration and Teamwork
Timeline
Attractions Attendant
Walt Disney World Resort
05.2023 - Current
Custodian
Walt Disney World Resort
05.2022 - 05.2023
Sales Associate
Avon Boot Shop
08.2021 - 05.2022
Server
Rose Senior Living
05.2018 - 08.2021
Bachelor of Arts - Communications and Media
University of Massachusetts Global
Bachelor of Arts - Communications and Conflict
University of Central Florida
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