Paige Conkel
Prescott Valley,AZ
Summary
Dynamic Server Trainer with extensive experience at Cracker Barrel, excelling in employee training and customer service. Proven ability to enhance operational efficiency and foster team collaboration. Skilled in menu knowledge and food safety compliance, I consistently deliver exceptional training outcomes and improve service quality, driving guest satisfaction and repeat business.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Resourceful Server Trainer known for high productivity and efficient task completion. Possess specialized skills in staff training, customer service excellence, and restaurant operations management. Excel at communication, leadership, and adaptability, utilizing these soft skills to enhance team performance and ensure exceptional dining experiences.
Overview
1
1
year of professional experience
Work History
Server Trainer
Cracker Barrell
Prescott Valley, AZ
11.2023 - Current
- Coordinated with kitchen staff to arrange menu tastings, enabling servers to describe dishes accurately and enthusiastically to guests.
- Instructed new staff members on food handling procedures and service techniques.
- Maintained records of training attendance, progress reports, and certification statuses for all server trainees.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Encouraged trainees to provide constructive feedback on training sessions, using insights to refine and improve training methods.
- Mentored new instructors on proper delivery techniques for various types of training activities.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Facilitated group discussions about complex topics related to server systems.
- Calculated charges, issued table checks, and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Selected and assigned instructors to conduct training.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Prepared and distributed weekly schedules for training sessions, ensuring all new hires receive comprehensive instruction.
- Ensured all safety protocols were followed while using equipment during demonstrations.
- Worked directly with servers for many shifts during training process.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Created and offered additional materials to enhance training.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Server
Cracker Barrell
Prescott Valley, Arizona
11.2023 - Current
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Presented menus and answered questions regarding items.
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
GED -
Online Schooling Program
Prescott Valley, Arizona12-2020
Skills
- Employee training
- Menu knowledge
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Operational efficiency
- Quality assurance
- Effective customer upselling
- Food safety oversight
- Kitchen communication
- Team member training
- Policy enforcement
- Daily specials memorization
- Training expertise
- Item upselling
- Price memorization
- Safe handling procedures
- Table setting arrangements
- Food inspection
- Dining area maintenance
- Menu offerings
- Food and beverage pairings
- Food running skills
- Sanitation standards
- Tableside service
- Kitchen staff coordination
- Strong leadership
- Food safety compliance
- Cash handling
Timeline
Server Trainer
Cracker Barrell
11.2023 - Current
Server
Cracker Barrell
11.2023 - Current
GED -
Online Schooling Program
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