Paige Crawford
West Jordan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Distribution Associate
Deseret Book
2022.10 - 2024.06
- Boosted customer satisfaction by ensuring timely and accurate customer service.
- Prioritized and rearranged tasks to meet changing demands.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Riverway Assisted Living
2022.01 - 2022.06
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
To-Go Specialist
Oliver Garden
2021.10 - 2021.12
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Front of House Staff Member
Kneaders
2020.08 - 2021.08
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Receptionist
Kearns Oquirrh Park Fitness Center
2019.08 - 2020.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and customers.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science -
Weber State University
Ogden, UT04.2022
High School Diploma -
Copper Hills High School
West Jordan, UT06.2021
Skills
- Adaptable to change
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
- Product Knowledge
- Reliable team player
Timeline
Distribution Associate
Deseret Book
2022.10 - 2024.06
Certified Nursing Assistant
Riverway Assisted Living
2022.01 - 2022.06
To-Go Specialist
Oliver Garden
2021.10 - 2021.12
Front of House Staff Member
Kneaders
2020.08 - 2021.08
Receptionist
Kearns Oquirrh Park Fitness Center
2019.08 - 2020.08
Associate of Science -
Weber State University
High School Diploma -
Copper Hills High School
Similar Profiles
Rob SalvationRob Salvation
Brand Marketing Graphic Designer at Deseret BookBrand Marketing Graphic Designer at Deseret Book
Fisiitotoa PututauFisiitotoa Pututau
Deseret Book Customer Service Representative at Deseret BookDeseret Book Customer Service Representative at Deseret Book
Shanna RussellShanna Russell
Sales Associate at Deseret BookSales Associate at Deseret Book