Paige Crawford
West Jordan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Distribution Associate
Deseret Book
10.2022 - 06.2024
- Boosted customer satisfaction by ensuring timely and accurate customer service.
- Prioritized and rearranged tasks to meet changing demands.
- Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Riverway Assisted Living
01.2022 - 06.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
To-Go Specialist
Oliver Garden
10.2021 - 12.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Front of House Staff Member
Kneaders
08.2020 - 08.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Receptionist
Kearns Oquirrh Park Fitness Center
08.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and customers.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Associate of Science -
Weber State University
Ogden, UT04.2022
High School Diploma -
Copper Hills High School
West Jordan, UT06.2021
Skills
- Adaptable to change
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Client Relations
- Product Knowledge
- Reliable team player
Timeline
Distribution Associate
Deseret Book
10.2022 - 06.2024
Certified Nursing Assistant
Riverway Assisted Living
01.2022 - 06.2022
To-Go Specialist
Oliver Garden
10.2021 - 12.2021
Front of House Staff Member
Kneaders
08.2020 - 08.2021
Receptionist
Kearns Oquirrh Park Fitness Center
08.2019 - 08.2020
Associate of Science -
Weber State University
High School Diploma -
Copper Hills High School
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