Paige Cunningham

• Ownership: Responsible for securing funding, leasing space, and purchasing equipment.
• Operations: Manage daily operations, including staff scheduling, inventory, food preparation, and customer service.
• Financial Management: Handle financial aspects, including budgeting, payroll, and profitability.
• Customer satisfaction: Ensure a positive dining experience and addressing customer concerns is a key responsibility.
• Quality control: Maintain consistent food quality, cleanliness, and adhering to food safety regulations is crucial.
• Staff Management: Hire, train, and manage staff, including supervisors, managers, and front-of-house employees.
• Regulatory Compliance: Adhere to local and national regulations related to food safety, licensing, and employment is essential.

• Daily Operations: Responsible for the smooth running of the restaurant, including opening and closing procedures, ensuring a clean and organized environment, and maintaining food safety standards.
• Customer Satisfaction: Ensured customers receive prompt and friendly service, address complaints, and implement strategies to enhance the customer experience.
• Staff Management: Recruited, hired, trained, and supervised employees, scheduled shifts, and managed performance.
• Financial Management: Managed budgets, tracking expenses and revenue, and ensuring the restaurant's financial goals are met.
• Inventory Control: Oversaw inventory management, ensuring adequate stock levels to meet demand while minimizing waste.
• Quality Control: Maintained consistent product quality, ensured adherence to company standards, and implemented measures to improve operational efficiency.
• Compliance: Ensured compliance with all relevant laws and regulations, including food safety, health, and licensing requirements.

Additional Responsibilities:

• Team Leadership: Fostered a positive and productive work environment, motivated employees, and promoted teamwork.
• Problem Solving: Handled customer complaints, resolved issues, and addressed challenges that arise in the restaurant.
• Data Analysis: Analyzed sales data and reports to identify trends, areas for improvement, and opportunities to boost profitability.
• Communication: Communicated effectively with staff, customers, and suppliers, ensuring a clear and concise information flow.

• Proactively sold banking products, including checking and savings accounts, credit cards, loans, and investment options, consistently meeting or exceeding monthly sales quotas.
• Built and maintained strong client relationships through personalized service, follow-ups, and needs-based consultations to drive customer retention and referrals.
• Conducted financial needs assessments to recommend tailored solutions, ensuring compliance with bank policies, and regulatory requirements.
• Generated leads through cold calling, networking, community events, and branch walk-ins, expanding the customer base and boosting branch revenue.
• Educated clients on digital banking tools, such as mobile apps and online platforms, to enhance user adoption and satisfaction.
• Collaborated with the branch team to execute promotional campaigns, increasing product awareness and cross-selling opportunities.
• Processed account openings, loan applications, and other transactions accurately, ensuring adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) guidelines.
• Monitored and reported sales performance metrics, using CRM tools to track progress and identify growth opportunities.
• Resolved client inquiries and complaints promptly, maintaining high customer satisfaction, and trust in the bank’s brand.