Paige Diggs
Morven,NC
Summary
Dynamic manager with a proven track record at Windsor Windows & Doors, excelling in team leadership and customer service. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved customer satisfaction. Skilled in decision-making and relationship building, fostering a collaborative work environment that drives success.
Overview
11
11
years of professional experience
Work History
Manager
Bank Shots Bar & Grill
04.2025 - Current
- Assisted in daily operations and workflow management to enhance team efficiency.
- Supported project planning and execution by coordinating resources and schedules.
- Developed proficiency in tools for data analysis and reporting to support decision-making.
- Contributed to team meetings by sharing insights on process improvements and operational challenges.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Owner/Operator
The Bargain Bin
08.2021 - 04.2024
- Managed daily operations to ensure efficient inventory management and customer service
- Developed marketing strategies to increase store visibility and drive sales growth
- Trained staff on product knowledge and exceptional customer engagement techniques
- Streamlined supply chain processes to minimize costs and improve order fulfillment times
- Established strong vendor relationships to negotiate favorable terms and enhance product selection
- Oversaw financial management, including budgeting, cash flow monitoring, and expense control
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Trained and motivated employees to perform daily business functions.
Manager
Windsor Windows & Doors
01.2015 - 06.2021
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Managed staff scheduling and training, optimizing team performance and productivity.
- Implemented inventory control measures, reducing waste and improving supply management.
- Developed marketing strategies that increased brand awareness and customer engagement.
- Established standard operating procedures to streamline workflows and enhance operational efficiency.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Associate of Science - Medical Office Administration
South Piedmont Community College
Polkton, NC05.2011
High School Diploma - General
Anson High School
Wadesboro, NC06.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Verbal and written communication
- Documentation and reporting
- Relationship building
- Business administration
- Safety procedures
- Employee onboarding
- Inventory management
- Computer skills
- Positive attitude
- Multitasking
Timeline
Manager
Bank Shots Bar & Grill
04.2025 - Current
Owner/Operator
The Bargain Bin
08.2021 - 04.2024
Manager
Windsor Windows & Doors
01.2015 - 06.2021
Associate of Science - Medical Office Administration
South Piedmont Community College
High School Diploma - General
Anson High School