Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paige Distephano-Cruz

Hamilton,US

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. I look forward to having the opportunity to be employed with this business and learn new skills as well as build upon the skills I already possess.

Overview

14
14
years of professional experience

Work History

Orthodontic Administrative Assistant

Dr. Ronald Schwalb
09.2022 - 04.2024
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Streamlined office operations by maintaining organized patient files, records, and documents for easy access and retrieval.
  • Increased office efficiency by accurately inputting patient data into the practice management software system.
  • Improved patient satisfaction with prompt resolution of billing issues, addressing concerns professionally and thoroughly.
  • Ensured accuracy of financial transactions by insurance verification, billing inquiries, and payment collection processes.
  • Promoted a positive environment for patients and staff alike through excellent interpersonal communication skills and teamwork.
  • Demonstrated exceptional time-management skills to balance multiple responsibilities effectively within a fast-paced orthodontic practice setting.
  • Exhibited strong attention to detail when processing insurance claims on behalf of patients; ensuring accurate submission to minimize delays in reimbursement.
  • Continually expanded knowledge of orthodontic procedures, insurance policies, and industry best practices through ongoing professional development opportunities.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Optimized office workflow through diligent maintenance of inventory levels for supplies and materials required for daily operations.

Medical Receptionist

Lawrence OBGYN / Capital Health OBGYN
04.2019 - 12.2021
  • Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Removed invalid computer alerts and cleaned accounts to ensure information accuracy
  • Provided ample support to team members, coming up with innovative solutions to complex scheduling, conflict resolution, and medical care problems
  • Updated the group's medical records and technical library to help the office run smoothly
  • Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis
  • Completed skilled administrative work to assist all office personnel and operational needs
  • Documented patient medical information, case histories, and insurance information to ensure smooth appointments and payment processing
  • Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases
  • Oversaw the master calendar and scheduled appointments for 20 plus providers according to optimal patient loads and clinician availability
  • Scheduled, rescheduled, and dealt with patient cancellations
  • Was in charge of a multi-line phone system and was in charge of greeting all patients
  • Made sure the phone was answered in a timely manner and greeted all callers enthusiastically
  • Organized paperwork such as charts and reports for office and patient needs
  • Verified and updated demographic and other personal information for clients while respecting personal boundaries when asking for important details
  • Followed strict HIPAA guidelines at all times to protect patient privacy.

Server/Hostess

Diamond's/ TJ'S restaurant
04.2015 - 04.2020
  • Ensured exceptional guest experiences through attentive service
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand
  • Double-checked the data's accuracy and integrity
  • Used sales techniques such as suggestive selling and others
  • Assisted cashiers with customer payments and order documentation
  • Kept track of the dining room's inventory and replenished it as needed
  • Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers
  • Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
  • Greeted customers and helped them with any questions they had
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction
  • Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning.

Cook/Cashier/Custom Service

R J Bagels
03.2012 - 05.2014
  • Worked diligently to learn regular customer preferences, remember names, and converse easily to build rapport
  • Learned the roles of other departments, in order to provide coverage and keep the store running smoothly
  • Advised
  • Managed
  • Worked at the register, totaling sales, collecting payments, and printing receipts
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage
  • Maintained a clean and orderly environment in areas such as restrooms and service equipment.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.

Cashier Customer Service

Staples
01.2010 - 03.2012
  • Use of customer service skills daily
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Education

High School -

First Coast Academy Online Schooling
Jacksonville, FL
01.2012

Skills

  • Office Administration
  • Phone Etiquette
  • Document Scanning
  • Patient Records Management
  • Patient Scheduling
  • Meeting Coordination
  • Payment Processing
  • HIPAA Compliance
  • Supply Ordering
  • Calendar Management
  • Insurance Verification
  • Dental software proficiency
  • Email correspondence
  • Multitasking abilities

Timeline

Orthodontic Administrative Assistant

Dr. Ronald Schwalb
09.2022 - 04.2024

Medical Receptionist

Lawrence OBGYN / Capital Health OBGYN
04.2019 - 12.2021

Server/Hostess

Diamond's/ TJ'S restaurant
04.2015 - 04.2020

Cook/Cashier/Custom Service

R J Bagels
03.2012 - 05.2014

Cashier Customer Service

Staples
01.2010 - 03.2012

High School -

First Coast Academy Online Schooling

Similar Profiles

CREATE PROFILE
Paige Distephano-Cruz