Paige Evans
El Paso,TX
Summary
Efficient Release of Information Specialist known for high productivity and the ability to complete tasks swiftly and accurately. Possess strong skills in data management, privacy compliance, and records retrieval. Excel in communication, problem-solving, and time management, ensuring smooth information flow and adherence to regulations.
Overview
7
7
years of professional experience
Work History
Release of Information Specialist
Remote Operations
, TX
04.2023 - Current
- Searched electronic health record system for requested documents.
- Managed databases containing PHI associated with releases of information requests.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Analyzed trends in volume and types of requests received over time.
- Educated staff members on proper handling techniques for confidential medical records.
- Verified accuracy of released information prior to dissemination.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Compiled and organized medical documents for release of information requests.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Conducted quality screenings on incoming PHI to protect patient data.
- Leveraged computer software and technology to locate patient records.
- Reviewed requester information to obtain patient data from electronic, off-site or physical records in compliance with HIPAA guidelines.
- Used patient identifiers in electronic master patient index and applied controls to identify patient.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Pulled patient records and transferred information to appropriate parties.
Health Information Management Specialist
Hendricks Regional Health
Danville, IN
11.2019 - 08.2021
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Scanned paper records into digital format.
- Assisted in developing processes for maintaining current information in patient's files.
- Maintained a secure filing system for confidential documents.
- Monitored compliance with state and federal regulations regarding release of information.
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed incoming medical records requests.
- Identified discrepancies between physical documentation and electronic health records.
- Provided training to staff members on proper documentation techniques for medical records.
- Reviewed patient charts for accuracy and completeness.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Entered data into electronic health record systems.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
- Pulled patient charts for upcoming appointments.
- Scanned incoming documentation.
- Scanned and validated medical records for upload.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Purged outdated files.
- Obtained information by contacting appropriate personnel or patients.
- Consolidated diverse medical records.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Front Desk Manager
Barkefellers
Fishers, IN
08.2017 - 05.2019
- Provided feedback to team members regarding performance issues or areas of improvement.
- Ordered supplies such as food, toys, and cleaning materials on a regular basis to keep the facility stocked.
- Conducted regular check-ins with clients to address any concerns or questions about their pet's care.
- Developed relationships with local veterinarians to arrange health checkups for the animals in our care.
- Performed routine inspections of the facility to identify potential hazards or areas needing maintenance.
- Maintained accurate records of each dog's health status and medical history while they were in our care.
- Supervised staff to ensure that all dog-handling protocols were followed and that the facility was properly maintained.
- Stayed up-to-date on industry trends related to animal welfare regulations and safety standards.
- Tracked inventory levels of supplies used at the daycare center and placed orders when needed.
- Ensured safety of all dogs in daycare by closely monitoring interactions between them and intervening when necessary.
- Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
- Responded promptly to client inquiries via phone or email regarding services offered at the daycare.
- Recruited new employees by conducting interviews and evaluating applicants' qualifications.
- Assisted with training new staff members on front desk procedures and policies.
- Supervised a team of 7 front desk agents ensuring tasks were completed efficiently and effectively.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
Education
Health Information Management -
Purdue University Global
Indianapolis, IN08-2026
Skills
- Confidentiality
- Information Management
- Document Scanning
- HIPAA Compliance
- Health Record Index Maintenance
- Office Health Records Preparation
- Epic Systems
- Meditech
- Nuance PowerShare
- IKnowMed
- MS Office
- Attention to Detail
- Microsoft Office
- Calm Under Pressure
- Flexible and Adaptable
- Organization and Time Management
- Medical terminology understanding
- Data Entry
- Record maintenance
- Scheduling appointments
- Word Processing
- Proofreading
- Error Correction
Timeline
Release of Information Specialist
Remote Operations
04.2023 - Current
Health Information Management Specialist
Hendricks Regional Health
11.2019 - 08.2021
Front Desk Manager
Barkefellers
08.2017 - 05.2019
Health Information Management -
Purdue University Global
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