Paige Evans
Zachary ,LA
Summary
Dynamic Release of Information Specialist with extensive experience at MRO Corporation, adept in HIPAA compliance and patient care coordination. Proven track record in enhancing customer satisfaction through effective communication and personalized solutions. Recognized for training new staff and streamlining information management processes, fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
Release of Information Specialist/Customer Service Specialist
MRO Corporation
11.2019 - 08.2025
- Provided training and guidance to new Release of Information Specialists, contributing to their professional growth and development.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Ensured compliance with HIPAA regulations through diligent tracking and monitoring of protected health information disclosures.
- Handled phone calls from attorneys, insurance companies and patients.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Managed high volumes of record requests efficiently by maintaining excellent organizational skills and attention to detail.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Completed certifications and notarization of documents for court and legal purposes.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
MEDICAL RECORDS/Release of Information Specialist/Customer Service Representative
Sage Rehabilitation Hospital
05.2017 - 11.2019
- Facilitated communication between medical providers, patients, and legal teams to ensure accurate and timely release of information.
- Assisted in updating company policies related to release of information, ensuring alignment with changing regulatory requirements.
- Resolved medical record discrepancies by collecting and analyzing information.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in training new staff on medical record processing and filing procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
Education
High School Diploma -
MCCOMB HIGH SCHOOL
McComb, MSSkills
- HIPAA compliance
- Information management
- Document scanning
- Software knowledge
- Teamwork
- Patient care coordination
- Self motivation
- Excellent communication
- Customer service
- Hospital inpatient and outpatient records
Timeline
Release of Information Specialist/Customer Service Specialist
MRO Corporation
11.2019 - 08.2025
MEDICAL RECORDS/Release of Information Specialist/Customer Service Representative
Sage Rehabilitation Hospital
05.2017 - 11.2019
High School Diploma -
MCCOMB HIGH SCHOOL
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