Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic

Paige Felber

Lynnwood,WA

Summary

I started my career in real estate in 2020 when during the global pandemic when there was a lot of uncertainty and interest rates were at an all-time low. Prior to this role, I spent the first eight years of my career in management for a fortune 500 corporation, where I developed skills in leadership and business acumen. With the skills I had learned at Starbucks, I applied myself to learning an entirely new field and within 5 months, I was promoted from an operations role to the account executive for my company’s largest client. I quickly grew their business with us from 15% to 40% through operational excellence and strong communication. I worked to not only maintain but grow our client base through CRM tools, relationship development and delivering quality results.

After two years in the real estate industry, I was recruited to an account representative position at Uber Eats. With my combined business acumen, account management, and hospitality experience, I decided to take on a more sales-oriented role to continue to develop new skills. After spending a few months diving deep into sales, I was recruited back to my real estate career into a new role that focuses on business development. Since returning, I have become a licensed real estate broker in Washington state, immersed myself in the sales and growth of my company, and been on the front end of planning the sales cycle. Looking forward, I hope to advance my career in real estate and apply my skillset to a role in which I can make an impact and grow.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Account Executive

Kairos Appraisal Services
05.2023 - Current
  • Developed comprehensive sales strategies for expanding the company''s client base and boosting revenue growth.
  • Managed a diverse portfolio of accounts, skillfully balancing competing priorities to meet multiple deadlines and achieve targets.
  • Identified new opportunities for upselling and cross-selling by staying informed about client industries, trends, and market developments.
  • Exceeded sales goals by implementing innovative tactics to attract new customers while maintaining existing ones.
  • Conducted informative presentations for prospective clients on the benefits of partnering with our company, generating significant interest in our services.
  • Provided detailed reports to senior management on account performance, identifying areas for improvement and suggesting action plans to address challenges.
  • Participated in industry events and conferences to network with potential clients, increasing brand awareness within the business community.
  • Developed long-lasting relationships with key stakeholders within client organizations, ensuring open lines of communication and mutual trust.

Account Representative (Uber Eats)

Uber Technologies
11.2022 - 05.2023
  • Prospect and sign on new restaurants within a designated book of business through cold calls, field visits and negotiations
  • Work within pricing guidelines to ensure restaurant retention on the platform as well as profitability
  • Meet quotas on a month to month basis and help increase company wide KPIs
  • Build menus, schedule photography sessions, set up delivery technology in stores and manage a marketing plan for each restaurant partner for their first 28 days on the Uber Eats platform
  • Build a healthy pipeline through organization, competitor research and persistence
  • Deep dive into restaurants of all cuisine types to develop the best agreement that will be mutually beneficial to their sales and our platform
  • Analyze driver availability data by area to determine and project potential earnings.
  • Exceeded sales targets through consistent follow-ups and relationship-building with clients.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Negotiated contracts with clients, securing favorable terms that led to increased profit margins.

Account Executive

Kairos Appraisal Services
12.2020 - 11.2022
  • As an account executive, my role is to see an appraisal order from beginning to end and address any issues that arise within the process
  • Successfully communicate with brokers, lenders, and loan officers regarding price and turn time, negotiate with clients and appraisers when necessary
  • Address escalated issues and concerns brought to my attention by the operations team
  • Provide clear and realistic information to our clients
  • Accommodate requests that involve rushing an order to meet closing date or loan rate lock dates
  • Make decisions on behalf of the business to cover costs of appraisals when the situation calls for action to be taken on our part to be the best AMC partner to our lenders
  • Hold contracted appraisers accountable to scheduling inspections, meeting due dates, and addressing revisions in a timely manner
  • Work closely with an operations team to achieve results that satisfy our clients
  • Participate in new client onboarding meetings and communicate expectations to the team
  • Manage a portfolio of brokers as their main point of contact for our company and solve any issues or concerns they may bring to my attention
  • Proactively communicate when there will be delays on an order.

Store Manager

Starbucks
11.2012 - 12.2020
  • Managed five Starbucks stores over the course of four years in the states of Minnesota and Washington
  • Recruited specifically to lead Starbucks flagship store on 1st & Pike during their 1 million dollar renovation, with a key role of sharing the company’s heritage with groups of global partners
  • Opened a store in Minnesota specifically to test the concept of beer and wine
  • Channelled sales and shared results and feedback with upper leadership
  • Responsible for store results and delivering year over year sales comps while controlling labor and waste
  • Staff and schedule the store in order to balance employee and business needs
  • Manage labor investments and utilize tools to ensure scheduling to planned
  • Prioritize and plan for large events that impact the store's business
  • Store manager trainer, trained 8 store managers
  • Hire and train new partners, as well as provide ongoing coaching and development to every partner in the store
  • Control waste and manage P&L to ensure the store is delivering controllable contribution on the bottom line
  • Successfully implement new operational systems and manage change with a team of partners
  • Responsible for developing partners and having a bench of partners ready to promote
  • Experience dual managing two stores for five months
  • Provide best moments to customers in my store with a goal of increasing customer connections score and store environment
  • Organized and volunteered at multiple Starbucks community events.

Host/ Waiter

Groveland Tap
01.2014 - 01.2015
  • Offered a friendly greeting to all guests and ensured they were seated immediately
  • Ensured customer satisfaction by checking in on guests, offering knowledge of the restaurants daily specials, and reading customer ques to customize their service
  • Maintained professionalism in a fast paced environment while working closely with restaurant management, bartenders and cooks to ensure customers needs were met promptly
  • Demonstrated the company’s mission and values by prioritizing the guests and planning effectively to touch in with every table.

Education

Psychology -

Arizona State University, Online
01.2020

General Studies -

Minneapolis Community And Technical College, Minnesota
08.2017

High School Diploma -

Great River School, Minnesota
08.2012

Skills

  • Team collaboration
  • Problem solving
  • Emotional intelligence
  • Verbal and Written Communication
  • Prospecting
  • Sales Presentations
  • Business Development
  • Client Acquisition
  • CRM Proficiency
  • Relationship Building
  • Excellent Communication
  • Market Analysis
  • National Account Management
  • B2B Sales
  • Account management
  • Operations Management

Accomplishments

  • Promoted from Operations Specialist to Account Executive within 5 months of working at Kairos Appraisal.
  • Onboarded over 100 clients to our company via sales presentations and relationship building.
  • Obtained Washington State Real Estate Broker license.
  • Invited to and attended multiple events for Washington Association of Real Estate Professionals where my company won an award.
  • Selected as first Starbucks manager in my market to launch beer & wine, leading to the most successful launch day in Mid America at 161 Evenings USDs.
  • Analyzed and grew businesses of multiple Starbucks stores which resulted in managing the company's flagship store in Seattle.
  • Store manager of the quarter FY16.
  • Hiring Store Manager for my district for 1 year.
  • Was promoted to Starbucks advanced development program working towards district manager.
  • Successfully organized a district hiring fair which resulted in onboarding 13 candidates.
  • Grew year over year results for a high volume cafe store in Seattle, achieving +$15-$20k/ week over last year.

References

  • Paul Allard, Owner and President, Kairos Appraisal Services, paul@kairosappraisal.com, 425-977-3794
  • Mike Campbell, National Account Executive, Kairos Appraisal Services, mike@kairosappraisal.com, 425-977-3794
  • Alyona Coylar, District Manager, Starbucks, azelenov@starbucks.com, 206-310-4586
  • Michael DiMaggio, District Manager, Starbucks, mdimaggi@starbucks.com, 952-715-0797
  • Nica Tovey, Regional Director, Starbucks, ntovey@starbucks.com, 360-359-6552

Certification

Washington State Real Estate Broker

Timeline

Business Account Executive

Kairos Appraisal Services
05.2023 - Current

Account Representative (Uber Eats)

Uber Technologies
11.2022 - 05.2023

Account Executive

Kairos Appraisal Services
12.2020 - 11.2022

Host/ Waiter

Groveland Tap
01.2014 - 01.2015

Store Manager

Starbucks
11.2012 - 12.2020

Psychology -

Arizona State University, Online

General Studies -

Minneapolis Community And Technical College, Minnesota

High School Diploma -

Great River School, Minnesota

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Paige Felber