Summary
Overview
Work History
Education
Skills
Timeline

Paige Fields

Hyattsville,MD

Summary

Experienced in leading customer service teams to achieve high satisfaction levels and operational efficiency. Proven track record in customer service management, driving customer satisfaction and operational efficiency through strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to consistently achieve results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

8
8
years of professional experience

Work History

Customer Service Lead Supervisor

Food Lion
02.2024 - Current
  • Directed team members to ensure operational efficiency.
  • Processed payments accurately.
  • Ensured accurate cash flow operations.

Pet Sitter

ESP Cat Sitting Service
02.2017 - 01.2025
  • Executed regular tasks with precision.
  • Ensured pets received attentive care throughout all hours, including overnight.
  • Guaranteed fresh food and water availability on a daily basis.
  • Maintained cleanliness of litter box.
  • Performed brushing and grooming tasks.
  • Engaged in activities to enhance companionship.
  • Managed household responsibilities upon request.
  • Managed waste removal efficiently.
  • Mail retrieval

Crew Member

LIDL Grocery
12.2020 - 02.2024
  • Maintained clean and orderly shelving to enhance customer experience.
  • Resolved inquiries efficiently to maintain service quality.
  • Ensured compliance with cash handling procedures.
  • Coordinated production and showcasing of baked items.
  • Upheld standards of a tidy workspace.

Education

Certificate - Sterile Processing Technician

Penn Foster College, Scottsdale, AZ

High school diploma - undefined

Northwestern High School, Hyattsville, MD
05.2020

Skills

  • Cashiering (4 year)
  • Communications
  • Basic Math
  • Microsoft Word
  • Animal Care
  • Pet Care (8 years)
  • Customer service (4 years)
  • Guest services
  • Cash handling (3 years)
  • Organizational skills
  • Computer Skills
  • Phone etiquette
  • Sales
  • Payment processing
  • Team training and development (4 years)
  • Paperwork processing
  • POS systems expert
  • Data collection
  • Inventory control
  • Staffing oversight

Timeline

Customer Service Lead Supervisor - Food Lion
02.2024 - Current
Crew Member - LIDL Grocery
12.2020 - 02.2024
Pet Sitter - ESP Cat Sitting Service
02.2017 - 01.2025
Northwestern High School - High school diploma,
Penn Foster College - Certificate, Sterile Processing Technician

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Paige Fields