Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Paige Finlay

Paige Finlay

Sterling Heights,MI

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Client-driven professional with a number of years of experience acting as liaison between clients and service providers. Adaptive to specific client personal considerations and focused on supporting all aspects of recipient registration. Calming presence in light of often stressful enrollment processes and complex billing and paperwork.

Overview

4
4
years of professional experience

Work History

Community Liaison

UCC Management Co.
05.2023 - 05.2024
  • Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
  • Coordinated volunteer recruitment efforts to support various programs within the organization.
  • Strengthened community partnerships by organizing and attending collaborative events.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.

Receptionist

Onward Foot & Ankle Specialists
05.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Transcribed phone messages and relayed to appropriate personnel.

Assisted Living Server

American House
04.2020 - 05.2021
  • Assisted residents with daily living activities, promoting their independence and wellbeing.
  • Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
  • Maintained a safe and clean environment by adhering to infection control protocols and performing routine cleaning tasks.
  • Enhanced patient comfort by providing compassionate care and addressing individual needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Bachelor of Science - Health And Human Services

University of Michigan - Dearborn
Dearborn, MI
08.2024

High School Diploma -

Adlai E Stevenson High School
Utica, Mi
05.2020

Skills

  • Community Partnerships

  • Community resource knowledge

  • Community Resources

  • Cross-cultural understanding

  • Fundraising

  • Client and Community Service

  • Problem-Solving

  • Active Listening

  • Case Needs Assessments

  • Group Discussions

  • Community Outreach

  • Reasoning ability

Timeline

Community Liaison

UCC Management Co.
05.2023 - 05.2024

Receptionist

Onward Foot & Ankle Specialists
05.2021 - 08.2021

Assisted Living Server

American House
04.2020 - 05.2021

Bachelor of Science - Health And Human Services

University of Michigan - Dearborn

High School Diploma -

Adlai E Stevenson High School

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Paige Finlay