Summary
Overview
Work History
Education
Skills
Timeline
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Paige Gardner

Paige Gardner

Dallas,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

McKesson Specialty Health
01.2020 - 09.2021
  • Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Responded to customer requests for products, services and company information
  • Updated account information to maintain customer records.
  • Manged call volume of 50 calls per day
  • Met customer call guidelines for service levels, handle time and productivity

Customer Service Representative

Alight Solutions
02.2021 - 06.2021
  • Reviewed and scored calls made utilizing company-defined quality monitoring standards
  • Provided ongoing feedback to management and call representatives to foster improvement
  • Responded to customer requests for products, services and company information
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Managed call volume of over 300+ calls per day

Cashier

OfficeMax
12.2018 - 03.2020
  • Accuracy prior to input
  • Completed data entry tasks with accuracy and efficiency
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Data Entry Specialist

COCENTRIX
01.2006 - 01.2019
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Compiled data and reviewed information for Software
  • Microsoft
  • Salesforce
  • Media vault
  • Five9
  • CRM
  • Excellent
  • Very Good
  • Excellent
  • Verified accuracy of data entered into system to produce error-free reports

Education

Associate of Arts - Business Administration And Management

Collin College
08.2025

Skills

  • Data Entry
  • Advanced Excel Spreadsheet Functions
  • Data Integrity
  • Error Identification
  • Scheduling Databases
  • Word Processing
  • Excellent Communication Skills
  • Microsoft Office
  • Data Processing
  • Strong Interpersonal Skills
  • Complaint resolution
  • Service standard compliance

Timeline

Customer Service Representative

Alight Solutions
02.2021 - 06.2021

Customer Service Representative

McKesson Specialty Health
01.2020 - 09.2021

Cashier

OfficeMax
12.2018 - 03.2020

Data Entry Specialist

COCENTRIX
01.2006 - 01.2019

Associate of Arts - Business Administration And Management

Collin College

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Paige Gardner