Paige Gaynor
Columbia,TN
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Patient Services Representative
Cumberland Pediatric Dentistry and Orthodontics
Columbia, TN
06.2025 - Current
- Assisted patients with scheduling appointments and managing their records.
- Answered phone calls, providing information and addressing patient inquiries.
- Verified patient insurance details for accurate billing and coverage.
- Obtained pre authorization from insurance prior to treatment.
- Collaborated with dental staff to ensure smooth patient flow during visits.
- Maintained a clean and organized reception area to enhance patient experience.
- Processed new patient registrations and updated existing records accurately.
- Collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Performed administrative duties such as filing, faxing, photocopying.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained necessary signatures for privacy laws and consent for treatment.
Supervisor
Costco Wholesale
Brentwood, Tennessee
06.2019 - 06.2025
- Supervised daily operations to maintain efficient workflow and high service standards.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Conducted regular evaluations of staff performance, providing constructive feedback for improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 50+ employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Collaborated with other departments to coordinate workflow processes between teams.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
Receptionist/Administrative Assistant
Lake Mission Viejo Association
Mission Viejo, California
06.2014 - 04.2019
- Greeted visitors and provided information about community events and services.
- Collaborated with team members to enhance front desk operations and member satisfaction.
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Sorted incoming mail and directed to correct personnel each day.
- Responded promptly to member concerns, providing solutions or escalating as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Communicate with customers via email and by phone to take reservations and direct phone calls in a timely manner
Education
Bachelor of Arts - Business Administration
California State University, Fullerton
Fullerton, CA 08.2018 - 12.2019
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient registration
- HIPAA compliance
- Effective communication
- Administrative support
- Time management
- Phone etiquette
- Patient greeting
- Office administration
- Healthcare industry
- Customer service
- Patient check-in
- Attention to detail
- Problem solving
- Team leadership
- Phones, faxing, and filing
- Microsoft Word, Excel, Speadsheet
- 48 WPM
References
References available upon request.
Timeline
Patient Services Representative
Cumberland Pediatric Dentistry and Orthodontics
06.2025 - Current
Supervisor
Costco Wholesale
06.2019 - 06.2025
Bachelor of Arts - Business Administration
California State University, Fullerton
08.2018 - 12.2019
Receptionist/Administrative Assistant
Lake Mission Viejo Association
06.2014 - 04.2019
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