PAIGE GILLI
Ontario,California
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Dining Services
California Institute Of Technology
12.2022 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations
- Complete regular inventory to verify stock levels, address discrepancies, and forecast future needs for cafe that does $14,000 per day in sales
- Mentor team members to enhance professional development and accountability in workplace
- Consistently close location and monitored shift changes to uphold successful operations strategies and maximize business success
Store Manager / Lead Barista & Trainer
Nosy Neighbors Coffee & Donuts
09.2021 - 12.2022
- First employee hired and lead team of 15 employees in grand opening of store
- Personally established all training materials, in store guidelines for protocols, and all drink recipes
- Responsible for weekly schedule, inventory, deliveries, and maintaining overall organization
- In charge of all hiring and training of new employees
- Managed store employees successfully through proactive communication and positive feedback
Assistant Manager/Lead Barista
Klatch Coffee
09.2017 - 03.2020
- Proactively worked with multiple levels of upper management to ensure consistent, high quality service was maintained and presented to each customer
- Responsible for placing orders, checking in deliveries, organizing invoices, and inventory
- Maintained strong understanding of company values and customer needs, responding quickly to complex requests in fast-paced environment
- Trained in hand pour overs using various brew methods, dialing in espresso, pulling consistent shots of espresso efficiently, and latte art - samples available upon request
Server / Take Out / Front Desk
Lucille's Smokehouse Barbeque
02.2017 - 02.2018
- Offered extensive information on menu items, and always suggested easy to upsell items
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Trained new servers on restaurant practices, culture, and procedures
Skills
- Certified California Food Handler & Manager
- Superb interpersonal & communication skills
- Excelling in fast paced, high volume environment
- Expertise in Point of Sale (POS) system operation
- Memorizing menus/recipes thoroughly & quickly
- Master of sales techniques
Timeline
Assistant Manager - Dining Services
California Institute Of Technology
12.2022 - Current
Store Manager / Lead Barista & Trainer
Nosy Neighbors Coffee & Donuts
09.2021 - 12.2022
Assistant Manager/Lead Barista
Klatch Coffee
09.2017 - 03.2020
Server / Take Out / Front Desk
Lucille's Smokehouse Barbeque
02.2017 - 02.2018
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