Summary
Overview
Work History
Education
Skills
Timeline

Paige Godwin

Health Unit Coordinator
DeRidder,LA

Summary

Nurturing Advanced Medical Support Assistant looking to tackle new responsibilities in the administrative medical field. Adept at scheduling patient appointments, entering patient data into computer system and resolving patient issues. Great people skills prioritize duties through efficient time management. Computer-proficient Advanced Medical Support Assistant with sound knowledge of [Vista] and [CPRS][ICB]. Ambitious and determined to work a flexible schedule. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing [8] years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Knowledgeable Certified Medical Assistant with exceptional background over 8+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Expert Health Unit Coordinators with talents in administrative coordination and patient support. Effective at handling fast-paced work to coordinate files and supplies for efficient unit operations. Organized and detailed Health Unit Cordinator with 8 years of experience managing personnel in comprehensive health unit. Time management perfectionist coordinating schedules and staffing to fit unit needs. Safety and compliance-oriented unit manager following in-depth and industry-standard protocol. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Hardworking and punctual works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Comfortable lifting 50 pounds. Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Driven Storekeeper with of prior store management experience. Well-versed in tracking inventory, receiving deliveries and maintaining budget of expenditures. Consistent and dependable professional offering advanced knowledge of computer-based management systems for budget control, scheduling and reporting for store operations. Driven Storekeeper with 3 years of prior store management experience. Well-versed in tracking inventory, receiving deliveries and maintaining budget of expenditures. Consistent and dependable professional offering advanced knowledge of computer-based management systems for budget control, scheduling and reporting for store operations. Driven Storekeeper with years of prior store management experience. Well-versed in tracking inventory, receiving deliveries and maintaining budget of expenditures. Consistent and dependable professional offering advanced knowledge of computer-based management systems for budget control, scheduling and reporting for store operations.

Overview

21
21
years of professional experience

Work History

Storekeeper

U.S Navy
San Diego
07.2006 - 09.2027
  • Received and inspected incoming merchandise shipments to ensure accuracy of delivery, quantity and quality.
  • Maintained accurate inventory records using computerized systems.
  • Developed and implemented effective storage strategies for warehouse supplies.
  • Coordinated with vendors for timely delivery of goods and services.
  • Updated stock information on a daily basis in the system.
  • Assisted customers with inquiries regarding products and services offered.
  • Ensured proper handling, storage and maintenance of all items in the storeroom.
  • Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
  • Monitored stock levels to identify shortages or overages in inventory items.
  • Conducted regular cycle counts to verify physical inventories against system data.
  • Prepared purchase orders for requested materials according to established procedures.
  • Processed invoices accurately and promptly after receiving goods from suppliers.
  • Tracked expiration dates of stored items to ensure freshness of products sold in storerooms.
  • Provided assistance in loading and unloading trucks when needed.
  • Performed routine housekeeping tasks such as sweeping floors, cleaning shelves.
  • Checked outbound shipments prior to dispatch to confirm accuracy of orders.
  • Loaded deliveries onto vehicles for transportation according to safety guidelines.
  • Ensured that hazardous materials are properly labeled, stored and disposed off.
  • Reported any damaged or defective goods immediately upon receipt.
  • Investigated discrepancies between physical count results and computer-generated reports.
  • Kept up-to-date records of receipts, records and withdrawals from stockroom.
  • Received delivery of incoming materials to reconcile purchase orders.
  • Verified inventory computations' accuracy by comparing to physical counts of stock.
  • Arranged stock parts in specified sequence for assembly by other workers.
  • Determined quantities of stock needed to replenish departments' supplies.
  • Tracked, documented and resolved discrepancies on received orders.
  • Marked stock items with identifying codes, figures or letters with electric marking tools.
  • Prepared parcels for mailing by safely packing supplies in cartons.
  • Packed, crated and prepared bills of lading for outgoing shipments.
  • Conveyed materials and items from receiving or production areas to storage or other designated areas.
  • Contacted vendors to determine prices, specifications and other information for special orders.
  • Negotiated pricing and delivery of goods and obtained competitive quotes from vendors.
  • Mediated confrontations between staff and clients to de-escalate situation.
  • Planned promotional campaigns for new products or specials.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Updated and maintained store signage and displays.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Compared and verified identifying information of outgoing shipments.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Traced missing material and shipments through vendor and customer communications.
  • Delivered or routed materials to departments using hand, truck conveyor or sorting bins.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Compared shipping routes or methods to determine least environmental impact.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.

Health Unit Coordinator

Veterans Affairs Hospital
Orlando, FL
10.2017 - 04.2023
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Assisted with scheduling appointments for patients and doctors.
  • Prepared new patient files by entering demographic information into a computer system.
  • Greeted visitors and directed them to the proper area of the office.
  • Verified insurance coverage prior to patient visits.
  • Maintained inventory of medical supplies and equipment in health unit.
  • Provided administrative support to nursing staff as needed.
  • Created spreadsheets and reports from data gathered from patient files.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Managed daily operations of the health unit including filing, faxing, photocopying.
  • Conducted quality assurance checks on all patient records for accuracy and completeness.
  • Entered medication orders into the pharmacy system accurately and timely.
  • Monitored expiration dates of medications stored in the health unit.
  • Assisted with orienting new employees to departmental procedures.
  • Received requests for medical records from outside agencies or individuals.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Performed clerical tasks such as typing letters, memos, reports., as requested by management.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Provided customer service assistance to patients who had questions or concerns about their care plans.
  • Participated in team meetings regarding policy changes or improvements within the health unit.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Maintained unit supplies and equipment for medical staff and patient care needs.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Prepared detailed reports and unit documentation and distributed completed files.
  • Scheduled medical appointments and transportation for [Type] patients.
  • Transcribed physicians' orders to aid in medical care and minimize medical errors.
  • Conducted unit greetings and orientations for newly admitted and transferred patients.
  • Backed up floor staff by keeping patients' rooms clean and orderly.
  • Communicated with patients with compassion while keeping medical information private.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Maintained records management system to process personnel information and produce reports.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Explained policies, procedures and services to patients.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, hired and trained new medical and facility staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Kept informed of advances in medicine and computerized diagnostic and treatment equipment.

Medical Support Assistant

VA Medical Hospital
Alexandria, LA
08.2016 - 10.2017
  • Assisted with the scheduling of patient appointments and follow-up visits.
  • Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
  • Provided support to physicians by entering orders into the computerized order entry system accurately.
  • Greeted patients upon arrival and directed them to their destination within the facility.
  • Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
  • Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
  • Verified patient insurance coverage for services rendered at the facility.
  • Assisted with billing processes related to healthcare services provided by physicians.
  • Processed prior authorization requests for specialty medications according to established protocols.
  • Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
  • Ordered laboratory tests and diagnostic studies requested by physicians in accordance with protocol guidelines.
  • Transcribed physician orders into the electronic medical record system accurately.
  • Prepared examination rooms before patient visitations by stocking supplies and ensuring cleanliness.
  • Checked vital signs such as blood pressure, pulse rate, temperature, when required.
  • Collected specimens for laboratory testing following established procedures.
  • Conducted quality assurance checks on medical charts to ensure accuracy of documentation.
  • Ensured that all necessary forms were completed correctly prior to patient discharge.
  • Provided assistance with inventory control including ordering supplies as needed.
  • Administered injections as per doctor's instructions when needed.
  • Coordinated care plans between various departments of the hospital or clinic setting.
  • Instructed patients regarding prescribed medication dosages, side effects and other important information.
  • Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
  • Updated outdated patient information to maintain current records.
  • Scheduled approximately 40 appointments daily for Veteran's Affairs Hospital
  • Retrieved patient files for doctors.
  • Restocked rooms and supply areas.
  • Performed basic laboratory tests as required.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Organized charts, documents and supplies to maintain team productivity.
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures and physician's instructions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Documented notes during patient visits.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Contacted medical facilities to schedule patients for admission.

Night Auditor

Sleep Inn Hotel
Alexandria, LA
01.2013 - 08.2014
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.
  • Assisted with the preparation of daily bank deposits for all departments within the hotel.
  • Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
  • Verified that all charges posted were accurate prior to submitting final bills to guests.
  • Provided support to housekeeping staff by preparing keys for departing guests when requested.
  • Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.
  • Reported any discrepancies immediately upon discovering them.
  • Prepared detailed audit reports at the end of each shift.
  • Received payments from customers via cash or credit cards.
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Administered employee time records ensuring compliance with company policy.
  • Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
  • Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
  • Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Completed nightly updates to hotel rates and individual room charges.
  • Documented wake-up requests and set up automatic calls in system.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Coded invoices and other records to maintain organized and accurate records.
  • Tracked income and expenses for business using accounting software.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Input and confirmed reservations for guests.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Computed bills, collected payments and made change for guests.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Reviewed accounts and charges with guests during check out process.
  • Contacted housekeeping or maintenance staff to report room or building issues.
  • Verified customer credit to establish payment method for accommodations.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Issued room keys and escort instructions to bellhops.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Posted incidental charges to ledgers, manually or by using computers.
  • Date-stamped, sorted and racked incoming mail and messages.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.

Education

Some College (No Degree) - Cosmetology Education

El Camino College, Torrance, CA

Skills

  • Staff Supervision
  • Customer Service
  • Inventory Management
  • Store Merchandising
  • Payroll Management
  • Multitasking and Organization
  • Sales Strategies
  • Policies and Procedures
  • Cash Management
  • Documentation And Reporting
  • Store Opening and Closing
  • Team Building and Leadership
  • Workplace Safety
  • Pricing Strategies
  • Inventory Coordination
  • Retail Merchandise Quality Standards
  • Data Entry
  • Shipment Processing
  • Bank and Safe Deposits
  • Loss Prevention Procedures
  • Work Planning and Prioritization
  • Stock control
  • Merchandise displays
  • Sales Promotions
  • Report Generation
  • Document Management
  • Friendly and Positive
  • Cash Handling
  • Leading Staff Meetings
  • Team Development
  • Records Maintenance
  • Safety Precautions
  • Storage Management
  • Flexible Schedule
  • Competitor Monitoring
  • Employee Training
  • Problem-Solving
  • Truck loading
  • Supply Ordering
  • Special Events
  • Process Mapping
  • Purchasing and procurement

Timeline

Health Unit Coordinator - Veterans Affairs Hospital
10.2017 - 04.2023
Medical Support Assistant - VA Medical Hospital
08.2016 - 10.2017
Night Auditor - Sleep Inn Hotel
01.2013 - 08.2014
Storekeeper - U.S Navy
07.2006 - 09.2027
El Camino College - Some College (No Degree), Cosmetology Education

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Paige GodwinHealth Unit Coordinator