Paige Grant
Orlando,FL
Summary
Dedicated hospitality professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with guests as well as being of service to others and the mission of the business.
Work History
Cocktail & Fine Dining Server
Walt Disney World Resort
Orlando, FL
10.2019 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing repeat guests and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on individual taste and interest.
- Actively listened to customers while handling concerns quickly, courteously, and professionally.
- Resolved guest issues to maintain complete customer satisfaction and workforce effectiveness.
Mortgage Loan Officer
Rocket Mortgage
Remote (Detroit, MI)
08.2020 - 05.2021
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other parties to achieve prompt loan closings.
- Explained different types of loans pertaining to client situations.
- Developed and maintained relationships with customers, lenders and other third parties.
Fine Dining Server
Ocean Prime
Orlando, FL
02.2016 - 09.2019
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to guests.
- Strategically timed check-ins with guests to confirm satisfaction and taking action to correct any problems.
Banquet Captain & Bartender
Kellogg Catering
East Lansing, MI
08.2012 - 08.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Supervised and mentored bartending and serving staff.
- Served VIP suites upholding the highest standards of guest service.
- Responded to guest questions and requests with friendly and knowledgeable service.
Education
Hospitality Business Management
2011 - 2015
Skills
- Exceptional customer service & service prioritization
- Flexible schedule
- Patience and empathy
- Time management
- Positive attitude
- Strong communication skills & relationship building
- Courteous Phone Demeanor
- Detail-oriented
- Team Player
- Upscale Experience Management