Summary
Work History
Education
Skills

Paige Grant

Orlando,FL

Summary

Dedicated hospitality professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with guests as well as being of service to others and the mission of the business.

Work History

Cocktail & Fine Dining Server

Walt Disney World Resort
10.2019 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing repeat guests and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on individual taste and interest.
  • Actively listened to customers while handling concerns quickly, courteously, and professionally.
  • Resolved guest issues to maintain complete customer satisfaction and workforce effectiveness.

Mortgage Loan Officer

Rocket Mortgage
08.2020 - 05.2021
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other parties to achieve prompt loan closings.
  • Explained different types of loans pertaining to client situations.
  • Developed and maintained relationships with customers, lenders and other third parties.

Fine Dining Server

Ocean Prime
02.2016 - 09.2019
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to guests.
  • Strategically timed check-ins with guests to confirm satisfaction and taking action to correct any problems.

Banquet Captain & Bartender

Kellogg Catering
08.2012 - 08.2014
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Supervised and mentored bartending and serving staff.
  • Served VIP suites upholding the highest standards of guest service.
  • Responded to guest questions and requests with friendly and knowledgeable service.

Education

Hospitality Business Management

Michigan State University, East Lansing, MI
2011 - 2015

Skills

  • Exceptional customer service & service prioritization
  • Flexible schedule
  • Patience and empathy
  • Time management
  • Positive attitude
  • Strong communication skills & relationship building
  • Courteous Phone Demeanor
  • Detail-oriented
  • Team Player
  • Upscale Experience Management

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Paige Grant