Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready for professional challenge utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Merchandiser
American Greetings
11.2016 - Current
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Established strong vendor relationships to maintain and support business.
Collaborated with store managers to devise store layouts and establish aesthetic appeal.
Monitored and replenished display inventory and restructured according to available stock.
Merchandiser of the Year locally and Orlando Region
Account Manager
Lifetouch Preschool Portraits
03.2001 - 01.2004
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction to drive repeat yearly contracts.
Coordinated with internal teams to facilitate prompt delivery of portraits.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Sales Representative
MetroTrans, ABC Bus And Nations Bus
12.1994 - 02.2001
Rookie of the year
CDL required
Trained and mentored new sales representatives.
Retained excellent client satisfaction ratings through outstanding service delivery.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Developed and implemented sales strategies to increase profits and fleet sales.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Negotiated contracts with clients and developed relationships with key personnel.
Developed and delivered engaging sales presentations to convey product benefits.
Account Manager
Emery Worldwide
11.1990 - 03.1993
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Educated clients on new products or services to increase customer engagement with brand.
Facilitated client satisfaction and renewed customer relations to drive growth.
Management Training
Britches Of Georgetown
06.1987 - 04.1990
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Maintained company's visual merchandise standards through general housekeeping and planograms.
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Mentored team members to enhance professional development and accountability in workplace.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Created employee schedules to align coverage with forecasted demands.
Managed day-to-day staffing and handled scheduling for all store employees.
Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Established objectives to offer team members clear roadmap to help company achieve overall goals.
Education
Bachelor of Arts - Political Economics And Management
Sweet Briar College
Amherst, VA
05.1987
Skills
Time Management
Revenue Growth
Public Speaking
Reliable and Driven
Vendor Relations
Visual Merchandising
Sales Strategies
Tennis
Love to play tennis. USTA 3.5
Timeline
Merchandiser
American Greetings
11.2016 - Current
Account Manager
Lifetouch Preschool Portraits
03.2001 - 01.2004
Sales Representative
MetroTrans, ABC Bus And Nations Bus
12.1994 - 02.2001
Account Manager
Emery Worldwide
11.1990 - 03.1993
Management Training
Britches Of Georgetown
06.1987 - 04.1990
Bachelor of Arts - Political Economics And Management