Paige Hall
Barnesville
Summary
Dynamic Medical Supervisor at Dream Catcher Senior Care, recognized for enhancing patient satisfaction and implementing quality improvement initiatives. Skilled in clinical leadership and staff training, I fostered a collaborative environment that improved care coordination and reduced medication errors, ensuring compliance with healthcare regulations while promoting professional growth among team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Supervisor
Dream Catcher Senior Care
04.2019 - 05.2023
- Improved patient satisfaction rates through attentive supervision of medical staff and implementation of quality improvement initiatives.
- Developed strong relationships with local healthcare providers to facilitate efficient patient referrals and coordination of care.
- Collaborated with other departmental supervisors to share best practices, streamline processes, and maintain consistent standards across the organization.
- Encouraged ongoing feedback from both patients and staff members to identify areas for improvement in service delivery.
- Achieved high levels of employee engagement by creating opportunities for professional growth and development within the team.
- Implemented a robust continuing education program for medical staff, resulting in improved clinical skills and knowledge retention.
- Conducted thorough candidate interviews during the hiring process to ensure the selection of highly qualified medical professionals for the team.
- Monitored key performance indicators to assess clinic efficiency, making data-driven decisions to improve operational effectiveness.
- Utilized advanced electronic health record systems to manage patient information securely and efficiently, resulting in improved care coordination and data accuracy.
- Ensured compliance with healthcare regulations by conducting regular audits and implementing corrective action plans as needed.
- Enhanced patient care by implementing efficient medical protocols and supervisory practices.
- Managed challenging staff situations effectively, resolving conflicts while maintaining professionalism and respect for all parties involved.
- Maintained a safe and healthy work environment by enforcing strict adherence to infection control protocols, minimizing the risk of communicable diseases.
- Supported seamless transitions between shifts by maintaining detailed handover documentation, minimizing disruptions in patient care.
- Reduced medication errors by implementing stringent safety protocols and monitoring staff adherence to guidelines.
- Increased staff productivity by providing comprehensive training sessions and performance evaluations.
- Coordinated interdisciplinary teams to develop comprehensive patient care plans, improving outcomes for complex cases.
- Optimized inventory management processes, reducing waste and ensuring timely availability of essential supplies.
- Fostered a collaborative work environment by promoting teamwork and open communication among staff members.
- Streamlined clinic operations through effective scheduling, budgeting, and resource allocation.
- Monitored patient progress and adjusted treatments accordingly.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Interpreted diagnostic test results for deviations from normal.
- Confirmed consistent and accurate medical recordkeeping practices.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Verified complex diagnoses to facilitate treatment plans.
- Trained and supervised medical students and residents engaged in special activities and procedures.
- Ordered medical and laboratory supplies and equipment.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Kept informed on advancements in field to contribute to medical research programs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised daily operations to ensure compliance with health regulations and quality standards.
- Collaborated with healthcare staff to develop individualized care plans for residents.
- Trained and mentored junior staff on best practices in patient care and safety protocols.
- Monitored patient progress, documenting changes and communicating effectively with medical teams.
- Implemented process improvements that enhanced efficiency in medication administration procedures.
- Conducted regular assessments of care delivery, ensuring adherence to organizational policies.
- Facilitated communication between families and healthcare providers regarding resident care needs.
Store Manager
Orchard Hill Marathon
10.2018 - 03.2019
- Led daily operations, ensuring optimal inventory management and product availability.
- Developed team training programs to enhance customer service skills and operational efficiency.
- Implemented promotional strategies to increase sales and improve store visibility.
- Monitored financial performance, analyzing trends to drive cost-effective decision-making.
- Fostered a positive work environment, mentoring staff to promote professional growth and retention.
- Streamlined processes to reduce overhead costs while maintaining product quality standards.
- Collaborated with suppliers to negotiate favorable terms and ensure timely deliveries.
- Oversaw compliance with health and safety regulations, enhancing store safety protocols.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Microsoft Works and Word Excel
Office Administrative Assistant
Dream Catcher Senior Care
03.2015 - 08.2018
- Managed scheduling and coordination of appointments for senior care services.
- Assisted with client intake processes, ensuring accurate documentation and data entry.
- Supported administrative operations by maintaining organized filing systems and office supplies.
- Communicated effectively with clients, families, and staff to address inquiries and concerns.
- Developed and implemented efficient office procedures to streamline daily tasks.
- Trained new administrative staff on office protocols and software usage.
- Resolved scheduling conflicts promptly to enhance service delivery for clients.
- Contributed to team efforts by participating in meetings and providing feedback on operational improvements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Filed and submitted all medicaid billing.
Medical Supervisor
Dream Catcher Senior Care
10.2013 - 03.2015
- Supervised daily operations to ensure compliance with health regulations and quality standards.
- Collaborated with healthcare staff to develop individualized care plans for residents.
- Trained and mentored junior staff on best practices in patient care and safety protocols.
- Monitored patient progress, documenting changes and communicating effectively with medical teams.
- Implemented process improvements that enhanced efficiency in medication administration procedures.
- Conducted regular assessments of care delivery, ensuring adherence to organizational policies.
- Facilitated communication between families and healthcare providers regarding resident care needs.
- Led team meetings to discuss challenges, strategies, and foster a collaborative work environment.
Education
High School Diploma -
Pike Co High
Zebulon, GASkills
- Clinical leadership
- Infectious disease management
- HIPAA compliance
- Patient safety
- Staff training and development
- Medical ethics
- Geriatric care
- Healthcare administration
- Performance improvement
- Health information systems
- Critical care management
- Medical records management
- Mental health care
- Medical staff supervision
- Allergy and immunology management
- Emergency medicine
- Wound care management
- Patient care management
- Medical coding and billing
- Patient care
- Direct patient care
- Customer engagement
- Immunization administration
- Insurance verification
- HIPAA
- Healthcare management
- Insurance billing
- Patient records administration
- Continuous improvement
- Critical care
- Patient relations
- Palliative care
- Clinical instruction
- Staff development
- Patient relationship management
- Practice management
- Records management
- Patient health education
- Clinical studies
- Medical recordkeeping
- Medical research
- Public health procedures
- Quality of care standards
- Diagnosing patients
- Medical diagnostics
- Preventive medicine
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% through effectively helping with safe work enviorment.
- Achieved 100% by completing no OSHA or HIPPA violtions with accuracy and efficiency.
- Documented and resolved all issues which led to no violations from State.
Certification
, [Company Name] - [Timeframe]
Languages
English
Full Professional
sign language
Full Professional
Timeline
Medical Supervisor
Dream Catcher Senior Care
04.2019 - 05.2023
Store Manager
Orchard Hill Marathon
10.2018 - 03.2019
Office Administrative Assistant
Dream Catcher Senior Care
03.2015 - 08.2018
Medical Supervisor
Dream Catcher Senior Care
10.2013 - 03.2015
High School Diploma -
Pike Co High